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Company Description
IDDION SOLUTIONS is a future-ready platform for identity and workforce management. Our flagship brand, RegX, is a Contract Labour Management Solution (CLMS) designed to streamline onboarding to offboarding, digitizing contingent workforce management with transformed compliance, and real-time centralized insights of the extended workforce. IDDION SOLUTIONS aims to evolve into a suite of specialized solutions under one powerful brand.
Role Description
This is a full-time on-site role for a Customer Success Executive located in Bengaluru. The Customer Success Executive will be responsible for ensuring customer satisfaction and retention, handling customer support, and managing accounts. Day-to-day tasks include addressing customer inquiries, providing solutions to customer issues, maintaining strong relationships with clients, and analyzing customer data to improve service delivery and retention strategies.
Qualifications
- Customer Satisfaction and Customer Retention skills
- Customer Support and Account Management skills
- Analytical Skills to assess and improve customer service processes
- Excellent verbal and written communication abilities
- Strong problem-solving skills and attention to detail
- Ability to work effectively in a team and independently
- Prior experience in a customer success or account management role is a plus
- Bachelor's degree in Business, Communication, or related field
