Customer Technical Support

2 days ago

Surat, Gujarat, India PortPro - Asia Full time ₹ 80,000 - ₹ 1,20,000 per year

Company Overview:
PortPro is at the forefront of the drayage industry, driving change with our

innovative web-based operating system. As we continue to grow, we are shaping the largest

technology platform in the industry, dedicated to optimizing supply chains and making them

more efficient. Joining our team offers you the chance to contribute significantly to a crucial part

of the global economy - the supply chain. Our work does not only deliver solutions for ourselves

but creates a positive impact on society as a whole.

Job Description:

Department:
Customer Support

Role:
Technical Support Specialist or Technical Support Representative

Provides exceptional customer support assistance to both internal staff and external stakeholders (Customers & 3rd Party Vendors), answering inbound chats, emails, and inquiries. Acts as a point of escalation within support to troubleshoot and diagnose steps to reproduce on more complex technical software related issues involving PortPro's API, container tracking, myApps connections, and 3rd party integration features.

Required Skills:

  • Experience with ticketing systems and supporting US customers
  • SaaS support experience
  • Good business communication skills, verbal & written
  • Capable of managing ticket queue of various complexity according to the departments SLAs
  • Experience with interpreting & drafting technical documentation and aid in assisting to develop internal support training materials and playbooks relating to complex ticket troubleshooting processes
  • Understanding of API design, integration, and testing
  • Understanding of http protocol
  • Json format handling
  • Experience testing and debugging software errors

PortPro is at the forefront of the drayage industry, driving change with our innovative web-based operating system. As we continue to grow, we are shaping the largest technology platform in the industry, dedicated to optimizing supply chains and making them more efficient. Joining our team offers you the chance to contribute significantly to a crucial part of the global economy - the supply chain. Our work does not only deliver solutions for ourselves

but creates a positive impact on society as a whole.

  • Customer Technical Support

    3 days ago

    Surat, Gujarat, India Scanbo Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Scanbo is a HealthTech companycommitted to making medical diagnostics accessible, affordable, and effective.We harness advanced technologies such as AI and ML to create solutions that empower users at the point of care or in the comfort of their homes. Our mission is to revolutionize healthcare by making it efficient,economical, and globally available.We are...

  • Technical Customer Support Executive

    2 weeks ago

    Surat, Gujarat, India Imagica Health Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Technical Customer Support Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a Technical Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals...

  • Technical Support Executive

    1 week ago

    Surat, Gujarat, India Uffizio Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionUffizio Commute is the specialised transport & mobility arm of Uffizio, Division in Surat. It combines Uffizio's deep telematics expertise with a sharp focus on commute, transit, and mobility solutions for schools, corporations, public transport systems, and mixed fleets.Role DescriptionThis is a full-time on-site role located in Surat...

  • Customer Support Executive

    7 days ago

    Surat, Gujarat, India Corenet Tech Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionCorenet Tech is a leading digital marketing agency and web app development company dedicated to helping brands succeed in niche markets. We specialize in planning, data analysis, and strategic implementation of marketing plans to drive business growth. By joining Corenet Tech, you will be part of a team shaping the future of digital...

  • Technical Support Intern

    4 days ago

    Surat, Gujarat, India Arham web work Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    We are looking for a motivated Technical Support Intern to assist our team in resolving customer queries and providing technical support for SaaS applications. This internship is ideal for freshers or recent graduates who want to gain hands-on experience in technical support and customer success.Job Type: Internship (Full-time)Number of positions: 1Working...

  • Customer Support Executive

    4 days ago

    Surat, Gujarat, India Alpino Health Foods Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAlpino Health Foods is dedicated to making India fall in love with peanuts. We transform peanuts into delicious and healthy foods that are rich in protein and beneficial for your health. Our mission is to promote the benefits of peanuts while offering tasty options that everyone will love.Role DescriptionThis is a full-time on-site role...

  • Technical Support

    4 days ago

    Surat, Gujarat, India Gatisofttech Full time ₹ 1,44,000 - ₹ 2,04,000 per year

    Gatisofttech is a five days working software company in Surat city. We are developing solutions in PHP Laravel, , iOS and Android since 2002.Job descriptionFemale Candidate has to give support from Office via, Telephone, Chat and Email.Male Candidate Job Role is different then in-house support. Please check other job post for more details.Primary...

  • Customer Support Specialist

    3 days ago

    Surat, Gujarat, India XYXX Apparels Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionXYXX is a premium men's lifestyle brand specializing in high-quality underwear, loungewear, and athleisure designed with innovative fabrics, vibrant colors, and unique prints. Committed to blending functionality and affordability, XYXX emphasizes technological innovation in its creations. With a nationwide presence, the brand is available...

  • Customer Support Specialist

    4 days ago

    Surat, Gujarat, India Suvit Fintech Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job description We are looking for a customer-oriented Support Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring overall customer satisfaction. You will provide support via phone, email, and other communication channels to help customers get the most out of our products and...

  • Customer Support Executive

    3 days ago

    Surat, Gujarat, India DK Infoway Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Full job description:-Only male candidates can apply. The ideal candidate will have 1-2 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.Roles &...