
Customer Technical Support
1 day ago
Company Overview:
PortPro is at the forefront of the drayage industry, driving change with our
innovative web-based operating system. As we continue to grow, we are shaping the largest
technology platform in the industry, dedicated to optimizing supply chains and making them
more efficient. Joining our team offers you the chance to contribute significantly to a crucial part
of the global economy - the supply chain. Our work does not only deliver solutions for ourselves
but creates a positive impact on society as a whole.
Job Description:
Department:
Customer Support
Role:
Technical Support Specialist or Technical Support Representative
Provides exceptional customer support assistance to both internal staff and external stakeholders (Customers & 3rd Party Vendors), answering inbound chats, emails, and inquiries. Acts as a point of escalation within support to troubleshoot and diagnose steps to reproduce on more complex technical software related issues involving PortPro's API, container tracking, myApps connections, and 3rd party integration features.
Required Skills:
- Experience with ticketing systems and supporting US customers
- SaaS support experience
- Good business communication skills, verbal & written
- Capable of managing ticket queue of various complexity according to the departments SLAs
- Experience with interpreting & drafting technical documentation and aid in assisting to develop internal support training materials and playbooks relating to complex ticket troubleshooting processes
- Understanding of API design, integration, and testing
- Understanding of http protocol
- Json format handling
- Experience testing and debugging software errors
PortPro is at the forefront of the drayage industry, driving change with our innovative web-based operating system. As we continue to grow, we are shaping the largest technology platform in the industry, dedicated to optimizing supply chains and making them more efficient. Joining our team offers you the chance to contribute significantly to a crucial part of the global economy - the supply chain. Our work does not only deliver solutions for ourselves
but creates a positive impact on society as a whole.
-
Technical Customer Support Executive
2 weeks ago
Surat, Gujarat, India Imagica Health Full time ₹ 2,00,000 - ₹ 4,00,000 per yearTechnical Customer Support Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a Technical Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals...
-
Technical Support Executive
1 week ago
Surat, Gujarat, India Uffizio Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionUffizio Commute is the specialised transport & mobility arm of Uffizio, Division in Surat. It combines Uffizio's deep telematics expertise with a sharp focus on commute, transit, and mobility solutions for schools, corporations, public transport systems, and mixed fleets.Role DescriptionThis is a full-time on-site role located in Surat...
-
Customer Support Executive
3 days ago
Surat, Gujarat, India Alpino Health Foods Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionAlpino Health Foods is dedicated to making India fall in love with peanuts. We transform peanuts into delicious and healthy foods that are rich in protein and beneficial for your health. Our mission is to promote the benefits of peanuts while offering tasty options that everyone will love.Role DescriptionThis is a full-time on-site role...
-
Technical Support Executive
5 days ago
Surat, Gujarat, India Imagica Health Full time ₹ 2,00,000 - ₹ 4,00,000 per yearResponsibilities:-Set up & manage webinars for doctors/patientsHandle pre-meeting tasks: landing pages, emails/SMSProvide live technical support & troubleshoot issuesCoordinate with teams & maintain post-webinar reports/feedback
-
Customer Support Executive
3 days ago
Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time ₹ 1,92,000 - ₹ 2,40,000 per yearJob Description:As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service.Key Responsibilities:Customer Assistance: Address customer inquiries, concerns, and feedback through various channels,...
-
Jr. Technical Support Associate
2 weeks ago
Surat, Gujarat, India Anand Systems Inc Full time ₹ 4,00,000 - ₹ 6,00,000 per yearWe're hiringJr.Technical Support Associates (Night Shift)on an urgent basis for the Surat location.If you are interested and eligible then reply along with yourupdated resume to About The CompanyEstablished in 1998, it began on a small scale and has grown to become one of the leading companies in the hospitality industry. Today, we use our experience to...
-
Customer Support Executive
2 weeks ago
Surat, Gujarat, India DK Infoway Full time ₹ 2,40,000 per yearJob description:We are seeking a Customer Support Executive with a strong understanding of the diamond and jewelry industry to manage customer interactions, provide expert assistance, and ensure seamless service.Key Responsibilities:Handle inbound and outbound calls, emails, and chat to assist customers with inquiries related to diamonds, jewelry, and...
-
Customer Support Executive
2 days ago
Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time ₹ 1,80,000 - ₹ 2,40,000 per yearLocation: Khatargam , SuratWe are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be the first point of contact for our clients, ensuring their inquiries and concerns are addressed promptly and professionally. This role is pivotal in maintaining our reputation for outstanding customer service.Key...
-
Customer Support Executive
2 weeks ago
Surat, Gujarat, India Xlnc Perfumery Full time ₹ 2,50,000 - ₹ 7,50,000 per yearResponsibilities:Excellent communication skillsCustomer service experienceKnowledge of perfumesAbility to handle calls & CRM/ERP systemsProblem-solving skillsSales supportTarget-oriented approachGood phone etiquettePersuasive & PatientLeave encashmentAnnual bonus
-
Customer Support/Telecaller in Surat
2 weeks ago
Surat, Gujarat, India Xvantage Infotech Full time ₹ 2,40,000 per yearXvantage Infotech is hiringJob Title: Customer Support Executive/ TelecallerExp: 0-1 yrGender: FemaleSalary: Up to 20,000 (per month)Work Type: Full-time, Work from OfficeLocation: Mota Varacha, SuratDrop a message on: Job RequirementsShould know Hindi and English (both speaking and understanding)Basic computer skillsExcellent communication skills and...