Customer Support Specialist

1 day ago

Surat, Gujarat, India Suvit Fintech Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job description

We are looking for a customer-oriented Support Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring overall customer satisfaction. You will provide support via phone, email, and other communication channels to help customers get the most out of our products and services.

Key Responsibilities:

Customer Assistance:

Respond to customer queries and issues through phone calls, emails, and chat in a prompt and professional manner.

Provide accurate information about product features, functionalities, and services.

Ensure high levels of customer satisfaction by resolving concerns effectively.

Issue Resolution:

Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient problem-solving.

Coordinate with technical support or other departments for more complex queries.

Follow up with customers to ensure their concerns are fully resolved and document outcomes.

Product Knowledge:

Gain a deep understanding of the company's products and services to provide comprehensive support.

Stay updated on new features, updates, and company policies to offer accurate assistance.

Documentation:

Log customer interactions, issues, and resolutions in the CRM or support system.

Maintain a record of frequently asked questions (FAQs) and common issues to improve support efficiency.

Provide reports on recurring issues and customer feedback to help improve the product.

Customer Feedback:

Collect customer feedback and insights for continuous product and service improvement.

Share customer suggestions and pain points with the team to enhance service quality.

Key Competencies:

Patience and empathy when dealing with customers.

Ability to multitask and prioritize work effectively.

Technical aptitude to quickly learn and understand new products.

Team player with a proactive attitude and eagerness to learn.

Requirement

  • 1-3 years of experience in a customer support role or similar.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills with the ability to think quickly and make sound decisions.
  • Ability to handle challenging customer situations and work in a fast-paced environment.
  • Understanding of Tally is a plus.

  • Customer Support Specialist

    1 day ago

    Surat, Gujarat, India XYXX Apparels Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionXYXX is a premium men's lifestyle brand specializing in high-quality underwear, loungewear, and athleisure designed with innovative fabrics, vibrant colors, and unique prints. Committed to blending functionality and affordability, XYXX emphasizes technological innovation in its creations. With a nationwide presence, the brand is available...

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India Kaapro Management Solutions Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Description:We are seeking a proactive, customer-focused, and tech-savvy Customer Support Specialist to join our team. You will be the first point of contact for our users, providing support, guidance, and troubleshooting assistance for our software products. Your ability to communicate effectively and solve problems efficiently will help ensure our...

  • Jr IT Support Specialist

    7 days ago

    Surat, Gujarat, India New Age Full time ₹ 3,60,000 - ₹ 6,40,000 per year

    Junior IT Support SpecialistWe're looking for aJunior IT Support Specialistwho is passionate about troubleshooting, providing technical assistance, and ensuring smooth day-to-day IT operations. You'll work closely with our IT team and employees to resolve hardware/software issues, maintain systems, and contribute to building a reliable IT...

  • Customer Sales Specialist

    5 days ago

    Surat, Gujarat, India Micro Hard IT Solutions Private LimitedLimited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionMicroHard IT Solutions Pvt. Ltd. is an experienced IT Solutions Provider Company with over 28 years in the industry. We deliver comprehensive IT infrastructure solutions to more than 300 corporate customers with operations mainly in Gujarat and Mumbai. Renowned for our exceptional after-sales support and a 99% customer retention rate, we...

  • Sales Specialist

    2 weeks ago

    Surat, Gujarat, India Saumit Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionSaumit Insurance Brokers Pvt. Ltd. is one of India's most reliable investment advisory company, offering end-to-end investment solutions for individuals, families, and businesses. With a customer-first approach and access to top finance providers, Saumit ensures your financial future is secure by protecting assets, planning for health...

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India Alpino Health Foods Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAlpino Health Foods is dedicated to making India fall in love with peanuts. We transform peanuts into delicious and healthy foods that are rich in protein and beneficial for your health. Our mission is to promote the benefits of peanuts while offering tasty options that everyone will love.Role DescriptionThis is a full-time on-site role...

  • Customer Support Executive

    5 days ago

    Surat, Gujarat, India Corenet Tech Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionCorenet Tech is a leading digital marketing agency and web app development company dedicated to helping brands succeed in niche markets. We specialize in planning, data analysis, and strategic implementation of marketing plans to drive business growth. By joining Corenet Tech, you will be part of a team shaping the future of digital...

  • Customer Support Executive

    1 day ago

    Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    Job Description:As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service.Key Responsibilities:Customer Assistance: Address customer inquiries, concerns, and feedback through various channels,...

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India Monoverse Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    DescriptionWe are looking for fresher customer support executive. As a Customer Support Executive for Jewelry on Etsy, you will be responsible for providing excellent customer service and support to our buyers. You will be working closely with our customers to ensure that their needs are met and their concerns are addressed in a timely and professional...

  • Customer Support Executive

    1 week ago

    Surat, Gujarat, India DK Infoway Full time ₹ 2,40,000 per year

    Job description:We are seeking a Customer Support Executive with a strong understanding of the diamond and jewelry industry to manage customer interactions, provide expert assistance, and ensure seamless service.Key Responsibilities:Handle inbound and outbound calls, emails, and chat to assist customers with inquiries related to diamonds, jewelry, and...