Jr IT Support Specialist
11 hours ago
Junior IT Support Specialist
We're looking for a
Junior IT Support Specialist
who is passionate about troubleshooting, providing technical assistance, and ensuring smooth day-to-day IT operations. You'll work closely with our IT team and employees to resolve hardware/software issues, maintain systems, and contribute to building a reliable IT infrastructure.
Location:
Onsite
Experience:
0–2 years (Fresh graduates with internship or project experience are welcome)
Our Values
- User First Approach
 - Honest & Constructive Communication
 - Constant Improvement
 - Planning & Long-Term Thinking
 
Core Responsibilities
- Provide first-level technical support for hardware, software, and networking issues
 - Install, configure, and maintain operating systems, applications, and IT equipment
 - Monitor and maintain IT systems, ensuring uptime and reliability
 - Manage user accounts, passwords, and access permissions
 - Assist in setting up new workstations, laptops, and peripherals
 - Document issues, solutions, and technical processes for knowledge sharing
 - Collaborate with IT managers and escalate complex issues when necessary
 
Ideal Candidate
- Knowledge of Windows, macOS, and basic networking concepts
 - Familiarity with Microsoft Office 365, email setup, and troubleshooting
 - Strong problem-solving and diagnostic skills
 - Excellent communication and customer service attitude
 - Eagerness to learn new technologies and tools
 - Bonus: Experience with Active Directory, VPN, or ticketing systems (e.g., Jira, ServiceNow)
 
Tools & Platforms
- Operating Systems: Windows, macOS, Linux (basic knowledge)
 - Collaboration: MS Teams, Slack, Google Workspace
 - IT Support: Jira, ServiceNow, Zendesk
 
Qualifications
- Bachelor's degree/diploma in IT, Computer Science, or related field (preferred, not mandatory)
 - CompTIA A+, ITIL Foundation, or similar certifications are a plus
 - Internship, freelance, or academic project experience in IT support is an advantage
 
Availability
- Full-time (Monday to Friday)
 - 40 hours/week
 - 8 hrs/day, 10:00 AM – 6:00 PM
 - Salary: 25k INR/month
 
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