Jr IT Support Specialist

1 day ago

Surat, Gujarat, India New Age Full time ₹ 3,60,000 - ₹ 6,40,000 per year


Junior IT Support Specialist

We're looking for a
Junior IT Support Specialist
who is passionate about troubleshooting, providing technical assistance, and ensuring smooth day-to-day IT operations. You'll work closely with our IT team and employees to resolve hardware/software issues, maintain systems, and contribute to building a reliable IT infrastructure.


Location:
Onsite


Experience:
0–2 years (Fresh graduates with internship or project experience are welcome)


Our Values

  • User First Approach
  • Honest & Constructive Communication
  • Constant Improvement
  • Planning & Long-Term Thinking


Core Responsibilities

  • Provide first-level technical support for hardware, software, and networking issues
  • Install, configure, and maintain operating systems, applications, and IT equipment
  • Monitor and maintain IT systems, ensuring uptime and reliability
  • Manage user accounts, passwords, and access permissions
  • Assist in setting up new workstations, laptops, and peripherals
  • Document issues, solutions, and technical processes for knowledge sharing
  • Collaborate with IT managers and escalate complex issues when necessary


Ideal Candidate

  • Knowledge of Windows, macOS, and basic networking concepts
  • Familiarity with Microsoft Office 365, email setup, and troubleshooting
  • Strong problem-solving and diagnostic skills
  • Excellent communication and customer service attitude
  • Eagerness to learn new technologies and tools
  • Bonus: Experience with Active Directory, VPN, or ticketing systems (e.g., Jira, ServiceNow)


Tools & Platforms

  • Operating Systems: Windows, macOS, Linux (basic knowledge)
  • Collaboration: MS Teams, Slack, Google Workspace
  • IT Support: Jira, ServiceNow, Zendesk


Qualifications

  • Bachelor's degree/diploma in IT, Computer Science, or related field (preferred, not mandatory)
  • CompTIA A+, ITIL Foundation, or similar certifications are a plus
  • Internship, freelance, or academic project experience in IT support is an advantage


Availability

  • Full-time (Monday to Friday)
  • 40 hours/week
  • 8 hrs/day, 10:00 AM – 6:00 PM
  • Salary: 25k INR/month

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