Customer Support Specialist

9 hours ago


Surat, Gujarat, India Imagica Health Full time

Customer Support Specialist (CSS) - English Communication

Experience: Fresher – 2 Years

Location: Imagicahealth 309, Elita Square VIP Circle Utran ( only Surat candidate can apply)

Job Type: Full-time

Job Description:

We are looking for a Customer Support Specialist who can manage customer queries, provide accurate information, and ensure a smooth support experience. The candidate must have strong English communication skills—both written and verbal.

Responsibilities:

  • Handle customer queries via calls, emails, and chat
  • Provide accurate information and support to customers
  • Log issues and maintain proper documentation
  • Coordinate with internal teams for issue resolution
  • Follow up with customers until issue closure
  • Maintain professionalism and clear communication
  • Meet daily/weekly support targets

Requirements:

  • Fresher to 2 years of experience
  • Good English communication (written & verbal)
  • Basic computer knowledge (MS Office, Email drafting)
  • Problem-solving attitude and patience
  • Ability to work in a fast-paced environment
  • Customer-centric approach

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹28,000.00 per month

Application Question(s):

  • Are you comfortable speaking and writing in English?

Education:

  • Bachelor's (Preferred)

Experience:

  • client support: 1 year (Preferred)

Location:

  • Surat, Gujarat (Preferred)


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