Technical Customer Support Representative

6 hours ago


Surat, Gujarat, India PortPro - Asia Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Company Overview:
PortPro is at the forefront of the drayage industry, driving change with our

innovative web-based operating system. As we continue to grow, we are shaping the largest

technology platform in the industry, dedicated to optimizing supply chains and making them

more efficient. Joining our team offers you the chance to contribute significantly to a crucial part

of the global economy - the supply chain. Our work does not only deliver solutions for ourselves

but creates a positive impact on society as a whole.

Job Description:

Department:
Customer Support

Role:
Technical Support Specialist or Technical Support Representative

Provides exceptional customer support assistance to both internal staff and external stakeholders (Customers & 3rd Party Vendors), answering inbound chats, emails, and inquiries. Acts as a point of escalation within support to troubleshoot and diagnose steps to reproduce on more complex technical software related issues involving PortPro's API, container tracking, myApps connections, and 3rd party integration features.

Required Skills:

  • Experience with ticketing systems and supporting US customers
  • SaaS support experience
  • Good business communication skills, verbal & written
  • Capable of managing ticket queue of various complexity according to the departments SLAs
  • Experience with interpreting & drafting technical documentation and aid in assisting to develop internal support training materials and playbooks relating to complex ticket troubleshooting processes
  • Understanding of API design, integration, and testing
  • Understanding of http protocol
  • Json format handling
  • Experience testing and debugging software errors


  • Surat, Gujarat, India Alp Consulting Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are looking for a dedicated Customer Tech Support Representative with a strong background in biotechnology, biochemistry, or a related medical science field. This individual will play a key role in assisting our customers with technical issues, product inquiries, and solutions, ensuring a seamless experience with our cutting-edge medical diagnostic...


  • Surat, Gujarat, India Imagica Health Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Technical Customer Support Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a Technical Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals...


  • Surat, Gujarat, India ZebraLearn Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Who are we looking for:If you are a proactive listener and problem solver, Zebralearn has the perfect role for you. You'll be responsible for helping customers with complaints and questions, giving customers information about products and services, taking orders, and processing returns.Your contribution to the team:Maintaining a positive, empathetic, and...


  • Surat, Gujarat, India Uffizio Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionUffizio Commute is the specialised transport & mobility arm of Uffizio, Division in Surat. It combines Uffizio's deep telematics expertise with a sharp focus on commute, transit, and mobility solutions for schools, corporations, public transport systems, and mixed fleets.Role DescriptionThis is a full-time on-site role located in Surat...


  • Surat, Gujarat, India SKB Retail Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Name: SKB Retail India Pvt LtdAbout Company: Lashkaraa is a premier fashion brand specializing in high-quality ethnic wear, serving customers across America, the UK, and Canada. We are committed to delivering exceptional products and customer experiences, and we are looking for a dedicated Customer Support Executive to join our dynamic team.Job...


  • Surat, Gujarat, India Corenet Tech Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionCorenet Tech is a leading digital marketing agency and web app development company dedicated to helping brands succeed in niche markets. We specialize in planning, data analysis, and strategic implementation of marketing plans to drive business growth. By joining Corenet Tech, you will be part of a team shaping the future of digital...


  • Surat, Gujarat, India Yanolja Cloud Solution Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Title: Customer Support ExecutiveSummary:We are seeking a Customer Support Executive with 1-3 years of experience in Email Support to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients through various communication channels.Roles and Responsibilities:Respond to customer...


  • Surat, Gujarat, India 8125b934-b00c-414e-9390-a1b68f5b92b7 Full time ₹ 80,000 - ₹ 1,80,000 per year

    Summary:We are seeking a Customer Support Executive with 1-3 years of experience in Email Support to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients through various communication channels.Roles and Responsibilities:Respond to customer inquiries and issues through email...


  • Surat, Gujarat, India Refrans Full time ₹ 2,16,000 - ₹ 3,00,000 per year

    Customer Support ExecutiveResponsibilities:● Interact with users via chat, email, and phone to resolve product-related queriesand issues.● Master all features of our invoicing and payments software to provide accurateand efficient support.● Create and maintain support documents, FAQs, and knowledge base articles foruser reference.● Collaborate with...


  • Surat, Gujarat, India Com Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Key Responsibilities1. Customer Support (Tickets & WhatsApp)Respond promptly and professionally to customer tickets and WhatsApp queries.Categorize and prioritize support requests based on urgency.Escalate complex issues to the technical team when required.Follow up with customers to ensure complete satisfaction.2. Customer TrainingConduct virtual training...