Technical Support Executive in Surat

2 days ago

Surat, Gujarat, India Com Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Key Responsibilities
1. Customer Support (Tickets & WhatsApp)

Respond promptly and professionally to customer tickets and WhatsApp queries.

Categorize and prioritize support requests based on urgency.

Escalate complex issues to the technical team when required.

Follow up with customers to ensure complete satisfaction.

2. Customer Training

Conduct virtual training sessions via Zoom or AnyDesk.

Create and deliver customized training materials.

Record sessions (with consent) and share training resources.

Collect feedback and continuously improve training quality.

3. Bot & Automation Setup

Understand client needs and design custom WhatsApp bots and automations.

Test, deploy, and ensure smooth functioning of automation workflows.

Provide user training and documentation for seamless adoption.

4. Onboarding & API Integration

Guide new customers through WhatsApp API setup and migration.

Explain key product features, test integrations, and resolve onboarding issues.

5. Instructional Video Creation

Create short, engaging tutorial videos explaining platform features and updates.

Ensure videos are clear, high-quality, and user-friendly.

Requirements
Excellent communication and customer service skills.

Basic technical understanding (experience with WhatsApp API or automation tools is a plus).

Proficiency with Zoom, AnyDesk, and ticketing systems.

Ability to multitask and manage multiple customer requests efficiently.

Strong problem-solving mindset and eagerness to learn new technologies.

Why Join Us

Work with an official Meta Business Partner.

Get hands-on experience with leading automation and engagement tools.

Be part of a dynamic, growth-oriented team in Surat's thriving tech ecosystem.

Continuous learning opportunities and career growth.

Friendly and supportive work culture.

How to Apply

If you're ready to take your career to the next level, apply today

Join us and be part of Surat's one of the best company.

About Company: A Meta business partner built a mega SaaS with WhatsApp API, a unified inbox, CRM, bot builder, automations builder, ecommerce, and more.

  • Technical Customer Support Executive

    3 days ago

    Surat, Gujarat, India Imagica Health Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Technical Customer Support Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a Technical Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals...

  • Desktop Support Engineer- Surat

    5 days ago

    Surat, Gujarat, India Cyfuture Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesJob Title: L1 Support Desktop Support EngineerExperience Required: Minimum 1-2 YearsLocation: SuratJob Description:We are seeking a skilled and proactive L1 Support with at least 1 years of hands-on experience in IT support. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing system...

  • Electrical Engineer in Surat

    1 day ago

    Surat, Gujarat, India Royal Staffing Services Full time ₹ 18,00,000 - ₹ 24,00,000 per year

    Full Time Job (8 Hours)SuratGujaratIndiaElectrical Engineer in SuratChemicalJob DescriptionNow HiringJoin our dynamic team as an Electrical Engineer in SuratIf you're skilled in site execution, maintenance, and street light erection — this role is made for youLocation: SuratQualification: BE / Diploma ElectricalExperience: 1–2 YearsSalary: ₹15,000 –...

  • Customer Support/Telecaller in Surat

    1 day ago

    Surat, Gujarat, India Xvantage Infotech Full time ₹ 2,40,000 per year

    Xvantage Infotech is hiringJob Title: Customer Support Executive/ TelecallerExp: 0-1 yrGender: FemaleSalary: Up to 20,000 (per month)Work Type: Full-time, Work from OfficeLocation: Mota Varacha, SuratDrop a message on: Job RequirementsShould know Hindi and English (both speaking and understanding)Basic computer skillsExcellent communication skills and...

  • Executive Assistant to the MD for Surat

    2 weeks ago

    Surat, Gujarat, India RECEX Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Description:We are seeking a highly organized and proactive Executive Assistant to support our MD. The most important requirement for this role is EXCEPTIONAL FOLLOW-UP SKILLS, as the successful candidate must be able to ensure tasks and assignments are completed on time without fail. Along with this, the candidate will handle both professional and...

  • Support Executive

    2 weeks ago

    Surat, Gujarat, India DK Infoway Full time ₹ 2,40,000 per year

    Full job description:-Only Surat candidates can apply. The ideal candidate will have 1-3 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.Roles &...

  • HR Executive Internship in Surat

    1 day ago

    Surat, Gujarat, India Par Solution Full time ₹ 3,50,000 - ₹ 7,00,000 per year

    Selected Intern's Day-to-day Responsibilities IncludeSourcing, screening, and recruiting candidatesMaintaining data of the daily taskConducting employee engagement eventsSupporting in onboarding and exit process of employeesAbout Company: Par Solution, a fast-growing IT company based in Surat, specializes in software development, app development, web...

  • Computer Operator

    4 days ago

    Surat, Gujarat, India DESTINY ENERGY SOLUTION,SURAT Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionDESTINY ENERGY SOLUTION, based in Surat, is a government-approved licensed electrical contractor and consultant specializing in providing end-to-end electrical services. The company delivers safe, reliable, and compliant solutions for residential, commercial, and industrial clients. Services include government licensing work, solar rooftop...

  • Helpdesk & Client Support Executive (Excel / Voice & Email Process)

    1 week ago

    Surat, Gujarat, India Imagica Health Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Helpdesk & Client Support Executive (Excel / Voice & Email Process) (On-site)Location: Imagica Health 309, Elita Square VIP Circle, Utran, SuratJob Summary:We are looking for a Helpdesk & Client Support Executive (Excel / Voice & Email Process) to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This...

  • MIS Executive/AM at Surat in Gujrat

    2 weeks ago

    Surat, Gujarat, India PrimoHunt Global Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description:Qualification: Graduates from any stream can applyExperience: Minimum 5 Year Exp with MIS,Excel Knowledge.Work location: Surat in GujratRoles and Responsibilities:1. Provide support and maintenance to existing management information systems (MIS).2. Generate and distribute management reports in accurate and timely manner.3. Develops MIS...