
Support Executive
3 days ago
Full job description:-
Only Surat candidates can apply. The ideal candidate will have 1-3 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.
Roles & Responsibilities:-
- Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
- Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
- Self-motivated and be team player.
- Maintain policies and procedures when working with clients and provide appropriate information.
- Document customer interactions and resolutions accurately in the ticketing system.
- Collaborate with the development team to identify and resolve complex technical issues.
- Conduct software testing and provide feedback to the development team.
- Assist in the creation and maintenance of knowledge base articles and user guides.
- Stay up-to-date with the latest software updates and enhancements.
- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).
Job Type: Full-time
Pay: ₹10, ₹25,000.00 per month
Benefits:
- Leave encashment
Work Location: In person
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