Support Executive

23 hours ago

Surat, Gujarat, India DK Infoway Full time ₹ 1,00,000 - ₹ 2,50,000 per year

Full job description:-

Only Surat candidates can apply. The ideal candidate will have 1-3 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.

Roles & Responsibilities:-

  • Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
  • Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
  • Self-motivated and be team player.
  • Maintain policies and procedures when working with clients and provide appropriate information.
  • Document customer interactions and resolutions accurately in the ticketing system.
  • Collaborate with the development team to identify and resolve complex technical issues.
  • Conduct software testing and provide feedback to the development team.
  • Assist in the creation and maintenance of knowledge base articles and user guides.
  • Stay up-to-date with the latest software updates and enhancements.
  • Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).

Job Type: Full-time

Pay: ₹10, ₹25,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

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