Customer Support Executive

4 days ago

Surat, Gujarat, India Yanolja Cloud Solution Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Organizational Overview:

  • Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
  • With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
  • We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

Summary:

We are seeking a Customer Support Executive with 1-4 years of email support experience to join our hospitality SaaS team. The ideal candidate will deliver fast, accurate, and high-quality support, ensuring clients achieve success while meeting defined SLAs.

Roles and Responsibilities:

  • Handle client inquiries and technical issues via email with professionalism and speed
  • Troubleshoot and resolve problems, escalating complex cases when needed
  • Maintain accurate records and provide clear product guidance
  • Collaborate with the team to improve processes and enhance client experience
  • Meet or exceed customer satisfaction metrics and SLAs

Qualifications:

  • Bachelor's degree or equivalent experience
  • 1–4 years in customer or technical support, preferably in SaaS; hospitality experience is a plus
  • Strong written and verbal communication skills
  • Excellent problem-solving skills and attention to detail
  • Ability to multitask in a fast-paced, client-focused environment
  • Knowledge of cloud-based technologies is a plus
  • Must be willing to work permanent night shifts, rotation shifts, and holidays

If you are passionate about client success and enjoy delivering exceptional support, this role is for you. Join us to help our clients get the most out of our hospitality technology solutions.

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