Customer Support Executive

4 days ago

Surat, Gujarat, India Pixkart Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Title:

Customer Service Manager / Customer Success Executive

Company Overview:

PIXKART is an EdTech company dedicated to making piano learning simple, affordable, and accessible to everyone.

We provide structured online piano courses that help learners master the instrument step-by-step along with free weekly YouTube tutorials to support music lovers worldwide.

Our mission is to educate and empower music enthusiasts through a cost-efficient, no-fluff approach that makes learning enjoyable and practical.

Job Role & Responsibilities:

As a Customer Service / Success Executive, your primary responsibility will be to ensure an excellent experience for our enrolled learners after they join the course.

Your key duties include:

  • Handling learner queries via WhatsApp, phone calls, and chat.
  • Assisting students with login issues, course access, or progress-related guidance.
  • Maintaining regular communication to ensure learners are satisfied and supported throughout their journey.
  • Performing basic backend and portal updates, and handling stationery or documentation tasks when required.
  • Providing polite, professional, and efficient communication at all times.

Preferred Candidate Profile:

Were looking for someone who:

  • Has strong communication skills in English and Hindi (Gujarati is a plus).
  • Is patient, empathetic, and solution-oriented when dealing with customers.
  • Has a basic understanding of computers, WhatsApp Web, and Excel/Google Sheets.
  • Can manage multiple learners and ensure their satisfaction with timely responses.
  • Is self-motivated, organized, and has a positive attitude toward helping others.
  • Prior experience in customer service, telecalling, or EdTech will be an added advantage.

Work Type:

Full-time

Location:

Surat (VIP Road, Vesu)

Salary:

15,000-20,000

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