Customer Support Executive

22 hours ago

Surat, Gujarat, India Refrans Full time ₹ 2,16,000 - ₹ 3,00,000 per year

Customer Support Executive

Responsibilities:

● Interact with users via chat, email, and phone to resolve product-related queries

and issues.

● Master all features of our invoicing and payments software to provide accurate

and efficient support.

● Create and maintain support documents, FAQs, and knowledge base articles for

user reference.

● Collaborate with the product team to escalate and resolve complex issues.

● Ensure timely and effective communication with users to enhance their product

experience.

● Strive to achieve high customer satisfaction and retention rates.

Qualifications:

● Minimum 1 year of work experience in customer support or a related role.

● Excellent written and verbal communication skills in English; proficiency in Hindi

for verbal communication.

● Fast learner with the ability to grasp technical concepts quickly.

● Proficient in typing and comfortable handling phone calls.

● Strong problem-solving skills and a customer-oriented attitude.

● Ability to work independently and as part of a team in a fast-paced environment.

● Flexibility to adapt to changing priorities and schedules.

Job Types: Full-time, Permanent

Pay: ₹216,000 - ₹300,000 per year

Benefits:

● Flexible schedule

● Health insurance

● Provident Fund

Shift:

● Day shift

Education:

● Bachelor's (Preferred)

Experience:

● Customer service: 1 year (Preferred)

Language:

● English (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹216, ₹300,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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