Customer Support Executive

20 hours ago

Surat, Gujarat, India SKB Retail Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Name: SKB Retail India Pvt Ltd

About Company: Lashkaraa is a premier fashion brand specializing in high-quality ethnic wear, serving customers across America, the UK, and Canada. We are committed to delivering exceptional products and customer experiences, and we are looking for a dedicated Customer Support Executive to join our dynamic team.

Job Title: Customer Support Executive

No of Vacancy: 03

Total Exp Required 3-7 Years

Salary Per Annum:

Location: Plot No B-243, Road No 6D New Industrial Estate, Udyognagar Udhan Surat Gujarat

Key Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Required Skills and Qualifications

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support..

Preferred Qualifications

  • High school diploma, general education degree, or equivalent.
  • Having good command over written & verbal communication
  • Comfortable using computers.
  • Experience working with customer support.

Compensation and Benefits

  • Base Salary: Competitive salary range commensurate with experience and industry standards.
  • Bonuses & Incentives: Annul bonuses.
  • Paid Time Off: weekly off, sick leave, personal leave , medical insurance
  • Statutory Deduction: ESIC & PF,

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