Customer Support Executive

2 weeks ago

Surat, Gujarat, India i- Pangram Digital Services LLP Full time ₹ 1,80,000 - ₹ 3,60,000 per year

We are looking for a dedicated and customer-focused Customer Support Executive to manage post-sales support, service delivery, and relationship management for both end-users and channel partners of our Augmented Reality (AR) product. The ideal candidate should have strong communication, coordination, and problem-solving skills to ensure a smooth and satisfying customer experience.

Key Responsibilities:

  • Act as the primary point of contact for customer and partner queries post-sale, ensuring timely resolution and satisfaction.
  • Coordinate with internal teams to ensure accurate and timely delivery of AR products/services.
  • Provide onboarding support, training, and usage guidance to customers and partners.
  • Handle escalations, service requests, and troubleshooting via phone, email, or remote sessions.
  • Maintain updated records of support cases, delivery statuses, feedback, and resolutions in the CRM system.
  • Build and maintain long-term relationships by delivering consistent and quality support.
  • Communicate proactively about delivery timelines, product updates, and service improvements.
  • Assist resellers and agents with their client-side delivery and support requirements.
  • Collect feedback and report common issues to relevant teams to support continuous improvement.

Qualifications & Skills:

  • Bachelor's degree in any discipline (preferred in Business, IT, or Communications).
  • 0–2 years of experience in customer support, client servicing, or after-sales (preferably in tech or product-based companies).
  • Excellent verbal and written communication skills in English, Gujarati, and Hindi.
  • Strong coordination, empathy, and follow-up skills.
  • Basic understanding of AR or digital products is a plus (training will be provided).
  • Familiarity with CRM tools, ticketing systems, and productivity tools (MS Office, Google Workspace).
  • Problem-solving attitude and ability to handle multiple client interactions effectively.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Leave encashment
  • Provident Fund

Ability to commute/relocate:

  • Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

  • Customer Support Executive

    1 week ago

    Surat, Gujarat, India SKB Retail Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Name: SKB Retail India Pvt LtdAbout Company: Lashkaraa is a premier fashion brand specializing in high-quality ethnic wear, serving customers across America, the UK, and Canada. We are committed to delivering exceptional products and customer experiences, and we are looking for a dedicated Customer Support Executive to join our dynamic team.Job...

  • Customer Support Executive

    2 weeks ago

    Surat, Gujarat, India Alpino Health Foods Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description:As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service.Key Responsibilities:Customer Assistance: Address customer inquiries, concerns, and feedback through various channels,...

  • Customer Support Executive

    2 weeks ago

    Surat, Gujarat, India Yanolja Cloud Solution Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Organizational Overview:Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+...

  • Technical Customer Support Executive

    4 days ago

    Surat, Gujarat, India Imagica Health Full time

    Technical Customer Support Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a Technical Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals...

  • Customer Support Executive

    4 days ago

    Surat, Gujarat, India ZebraLearn Full time

    Who are we looking for:If you are a proactive listener and problem solver, Zebralearn has the perfect role for you. You'll be responsible for helping customers with complaints and questions, giving customers information about products and services, taking orders, and processing returns.Your contribution to the team:Maintaining a positive, empathetic, and...

  • Customer Support Executive

    6 days ago

    Surat, Gujarat, India Patron Management Services Ltd Full time ₹ 12,000 - ₹ 30,000 per year

    About usWe, Patron Management Services Pvt. Ltd. are looking to expand our teams and hiring motivated and enthusiastic individuals who can be the part of our growing business. We need candidates for our Customer Support Team.Our work environment includes:International workforceRelaxed atmosphereOn-the-job trainingModern office settingGrowth opportunitiesSafe...

  • Customer Support Executive

    1 week ago

    Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    *Job description:WE ARE HIRING ONLY SURAT BASED AND ONLY FEMALE CANDIDATES*Job Description:*We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, representing our brand and ensuring that every interaction is positive and...

  • Support Executive

    2 weeks ago

    Surat, Gujarat, India DK Infoway Full time ₹ 2,40,000 per year

    Full job description:-Only Surat candidates can apply. The ideal candidate will have 1-3 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.Roles &...

  • Customer Support Specialist

    4 days ago

    Surat, Gujarat, India Alpino Health Foods Full time

    Company DescriptionAlpino Health Foods is on a mission to make India fall in love with peanuts by transforming them into healthy and delicious foods. We focus on providing high-protein and nutritious products that are good for your health. As a company, we are dedicated to promoting healthy eating habits and building a strong connection with our customers....

  • Customer Support Analyst

    6 days ago

    Surat, Gujarat, India Rawalwasia Groups Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Position: Customer Support AnalystLocation: Vesu- Surat / Sevasi Road- VadodaraEmployment Type: Full Time, On-siteExperience Level: 0.5 – 2 years Shift: US Shift Rotational (7:30 PM to 5:30 AM, 5:30 AM to 3:30 PM, 2 PM to 12 AM) (IST)Job Summary: Join our dynamic customer support team in Surat. As a Customer Support Analyst, you will play a critical role...