Customer Support Executive

3 days ago

Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time ₹ 1,20,000 - ₹ 2,40,000 per year

*Job description:

WE ARE HIRING ONLY SURAT BASED AND ONLY FEMALE CANDIDATES

*Job Description:*

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, representing our brand and ensuring that every interaction is positive and memorable.

Responsibilities:

  • Customer Communication: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media platforms.
  • Issue Resolution: Address customer concerns, complaints, and inquiries with empathy and efficiency, striving for first-contact resolution whenever possible.
  • Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
  • Order Management: Process orders, returns, exchanges, and refunds accurately while adhering to company policies and procedure

Requirements:

  • Fluent English Speaking Is Must Important
  • Previous experience in customer service or a related field is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in using CRM software and other relevant tools.
  • Willingness to work flexible hours, including evenings and weekends.
  • Positive attitude, resilience, and a passion for delivering exceptional customer service.

Job Type: Full-time

Schedule: Day shift

*Experience:* Customer service: 1 year (Required)

*Language* : English (Required)

*Location* : Katargam, Surat City, Surat, Gujarat (Required)

Work Location: in person

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Application Question(s):

  • Rate your English on the scale of 1-10?

Work Location: In person

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