Desktop Support Engineer- Lucknow

5 days ago


Lucknow, Uttar Pradesh, India Cyfuture Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Role & responsibilities

Job Title: L1 Support Desktop Support Engineer

Experience Required: Minimum 1-4 Years

Location: Surat

Job Description:

We are seeking a skilled and proactive L1 Support with at least 1 years of hands-on experience in IT support. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing system installations, and ensuring seamless day-to-day IT operations for end-users. Strong communication skills, attention to detail, and the ability to work independently are essential.

Key Responsibilities:

  • Provide technical support for desktops, laptops, printers, and peripherals.
  • Install, configure, and maintain operating systems and applications (Windows/Mac).
  • Troubleshoot network and connectivity issues.
  • Support end-users via remote tools or on-site assistance.
  • Maintain asset inventory and documentation of incidents.
  • Collaborate with IT teams on system upgrades and security protocols.

Requirements:

  • Minimum 2 years of experience in desktop support or similar role.
  • Strong knowledge of Windows OS, Microsoft Office, and basic networking.
  • Familiarity with ticketing systems and remote desktop tools.
  • Ability to diagnose and resolve technical issues efficiently.
  • Relevant certification: ITIL


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