Engineer (Network)

2 days ago

Lucknow, Uttar Pradesh, India Black Box Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description
Primary Roles & Responsibilities
Hiring Voice Engineer

Work Location: Lucknow - UP State - as resident engineer - Under Gurgaon office

Qualified Candidates Will Have Hands On Experience With

  • Avaya Communication Manager
  • Avaya System & Session Manager
  • Avaya Application Enablement Services
  • Avaya Call Management System
  • Avaya Media Gateways
  • Avaya Soft Clients (One-x, Avaya Agent For Desktop, Equinox & Workplace)
  • Avaya Hard Phones (16xx, 96xx, J Series, K Series & B Series)
  • Avaya, Nice or Verint Call Recorders

Candidate Must Have Experience With Listed Skills

  • Providing Tier 1-2 support for enterprise Avaya network
  • Managing complex voice projects across all teams
  • Troubleshooting and problem identification
  • Working w/ equipment vendors and telecom providers to resolve issue
  • Monitoring and resolving service requests based on SLAs
  • Communications skills across many concurrent deployment teams/management
  • Knows data & VoIP principles supporting converged voice/data network environment
  • Working knowledge of supporting telephony contact center products

The candidate will be expected to

  • Support & maintain current telecom systems and services in enterprise network
  • Provide advanced telecom support & admin
  • Perform software installations, Upgrades, Maintenance & Patching
  • Support beyond moves, adds & changes
  • Take lead in updating customer on regular basis and avoid escalations.

Education / Experience Requirement
Education: Diploma /Graduate .

Experience 4+ years of relevant SI Solutions experience from IT&T Industry background

Supervisory Responsibility
This position has no direct reports.

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