Information Technology Support Engineer

2 days ago


Lucknow, Uttar Pradesh, India GVK EMRI Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

IT Professional | Technical Support & Cybersecurity

102/108 Emergency Health Services, Government of India – Lucknow, Uttar Pradesh

Apr 2024 – Present

Installed, configured, and maintained client computer systems, ensuring optimal performance and reliability in a high-

demand, mission-critical environment.

Managed and supported IT infrastructure including
servers, leased lines, networks, firewalls, and PRI connections.

Configured and troubleshot
firewalls, routers, and switches

, implementing secure
VPNs (L2TP, PPTP)

, and managing

DHCP, NAT policies, bandwidth allocation, access rules, and DNS

configurations.

Provided comprehensive
technical support

both on-site and remotely, diagnosing and resolving software, hardware, and

network issues promptly.

Implemented and maintained
antivirus policies

, ensuring endpoint security and compliance with organizational

cybersecurity standards.

Designed, implemented, and maintained
server environments

and enterprise-level software solutions aligned with company

IT strategies.

Managed
network printers

, including configuration, maintenance, and troubleshooting to ensure consistent operational

availability.

· Oversaw
IT asset management

, maintaining detailed records for hardware and software inventory, maintenance, and

lifecycle tracking.

· Maintained meticulous logs of service requests, maintenance activities, and job tickets to ensure transparency and

accountability

Qualifications

Bachelor of Computer Application(BCA)-Maharishi University of Information Technology, Lucknow -I st Division

Master of Computer Application(MCA)-Institute of Engineering and Technology, Lucknow - I st Division

Post Graduate Diploma in Cyber Security(PGDCS)-Indian Institute of Technology, Jammu - I st Division



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