 
						Information Technology Support Engineer
2 days ago
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Responsibilities
IT Professional | Technical Support & Cybersecurity
102/108 Emergency Health Services, Government of India – Lucknow, Uttar Pradesh
Apr 2024 – Present
Installed, configured, and maintained client computer systems, ensuring optimal performance and reliability in a high-
demand, mission-critical environment.
Managed and supported IT infrastructure including
servers, leased lines, networks, firewalls, and PRI connections.
Configured and troubleshot
firewalls, routers, and switches
, implementing secure
VPNs (L2TP, PPTP)
, and managing
DHCP, NAT policies, bandwidth allocation, access rules, and DNS
configurations.
Provided comprehensive
technical support
both on-site and remotely, diagnosing and resolving software, hardware, and
network issues promptly.
Implemented and maintained
antivirus policies
, ensuring endpoint security and compliance with organizational
cybersecurity standards.
Designed, implemented, and maintained
server environments
and enterprise-level software solutions aligned with company
IT strategies.
Managed
network printers
, including configuration, maintenance, and troubleshooting to ensure consistent operational
availability.
· Oversaw
IT asset management
, maintaining detailed records for hardware and software inventory, maintenance, and
lifecycle tracking.
· Maintained meticulous logs of service requests, maintenance activities, and job tickets to ensure transparency and
accountability
Qualifications
Bachelor of Computer Application(BCA)-Maharishi University of Information Technology, Lucknow -I st Division
Master of Computer Application(MCA)-Institute of Engineering and Technology, Lucknow - I st Division
Post Graduate Diploma in Cyber Security(PGDCS)-Indian Institute of Technology, Jammu - I st Division
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