
IT Support Engineer
3 days ago
Role - Contractual
Role & responsibilities
Software Development & Support
- Assist the Regional Office (RO) in all IT/ software-related activities for CBSEs core functional work and processes.
- Develop, maintain, and troubleshoot applications, scripts, and tools to support examination management, affiliation, training, and student services.
- Write clean, efficient, and reusable code.
- Support database management, data entry modules, and report generation tools for Regional Office activities.
Application & Process Support
- Provide technical assistance for CBSEs IT-driven initiatives at the RO, including online portals, digital assessment platforms, and e-services for stakeholders.
- Collaborate with CBSE officers to analyze process automation requirements and implement software solutions accordingly.
- Support deployment, configuration, and integration of new/existing applications as per CBSE guidelines.
Data security:
- Ensure the data is maintained securely and utmost confidentiality is maintained.
- Time to time backup of important data.
- Prevention of cyber-attack by upkeeping of anti-virus software
Stakeholder Engagement
- Work closely with CBSE RO officials and end-users to understand their IT requirements.
- Provide timely updates, resolve technical issues, and escalate matters requiring higher-level intervention
- Maintain effective communication between CBSE RO and CBSE IT teams/ HQ.
- Quality Assurance & Documentation
- Conduct functional testing, bug identification, and resolution for software applications.
- Support users during acceptance testing and ensure applications meet functional requirements
. General Support
- Ensure proper upkeep of IT systems used in RO, including troubleshooting minor hardware/ software issues in coordination with CBSE IT teams.
- Provide regular feedback on system performance and recommend improvements.
- Assist in data validation and integrity checks to ensure accuracy of records
Qualification
- Minimum BE/ B.Tech/ MCA/ MSc (IT) or equivalent
- 3+ years of relevant IT/ Software development experience.
Desirable
Prior Government experience
Experience in Python programming language
Experience
- Knowledge of databases (SQL/ MySQL) and web application frameworks.
- Knowledge of XBase databases, Excel, Word, MDB and multiformat data exchange.
- Knowledge of data transformation, data security.
- Good problem-solving, analytical, and communication skills.
- Travel May require travel within the assigned CBSE Regional Office jurisdiction.
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