Helpdesk & Client Support Executive (Excel / Voice & Email Process)

2 days ago


Surat, Gujarat, India Imagica Health Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Helpdesk & Client Support Executive (Excel / Voice & Email Process) (On-site)

Location: Imagica Health 309, Elita Square VIP Circle, Utran, Surat

Job Summary:

We are looking for a Helpdesk & Client Support Executive (Excel / Voice & Email Process) to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals with strong Excel and coordination skills who are ready to be trained in client servicing and technical support.

Responsibilities:

Handle client queries via phone, email, and Zoom.

Use Excel for preparing and maintaining reports.

Assist in onboarding new clients and guiding them through product features.

Coordinate with internal teams for task follow-ups and updates.

Escalate unresolved issues to the technical team.

Keep accurate records in CRM or tracking systems.

Requirements:

Freshers, admin staff, or candidates with 2–6 years' experience in BPO voice process, call center, technical support, ERP support, office administration, or customer service.

Strong Excel skills (formulas, data management, reporting).

Good communication in English & Hindi.

Logical thinking, problem-solving attitude, and ability to multitask.

Growth Opportunities: Comprehensive training and career development in Customer Success, Account Management, or Technical Support.

Job Types: Full-time, Permanent

Pay: ₹20, ₹40,000.00 per month

Experience:

  • Helpdesk Support Executive: 1 year (Preferred)

Language:

  • English (Preferred)

Location:

  • Surat, Gujarat (Preferred)


  • Surat, Gujarat, India Teqheal Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Schedule: Full-Time | 12-Hour ShiftsWe are looking for askilled and customer-focused IT Technicianto join our Helpdesk Team. If you have strong troubleshooting skills and enjoy solving technical challenges, we want to hear from youKey Responsibilities:Desktop support (Windows 7, 10, 11)Active Directory & Office 365 user managementTroubleshoot DHCP, DNS,...


  • Surat, Gujarat, India Yanolja Cloud Solution Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Organizational Overview:Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+...


  • Surat, Gujarat, India Kaapro Management Solutions Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Description:We are seeking a proactive, customer-focused, and tech-savvy Customer Support Specialist to join our team. You will be the first point of contact for our users, providing support, guidance, and troubleshooting assistance for our software products. Your ability to communicate effectively and solve problems efficiently will help ensure our...


  • Surat, Gujarat, India Kuber Jee Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Respond to customer inquiries via phone, email, and chat promptly and professionally.Guide customers through solutions and provide clear instructions.Maintain accurate records of customer interactions and transactions.Collaborate with other teams to improve product functionality and customer experience.Assist in the development of support documentation and...

  • Support Executive

    4 days ago


    Surat, Gujarat, India DK Infoway Full time ₹ 2,40,000 per year

    Full job description:-Only Surat candidates can apply. The ideal candidate will have 1-3 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.Roles &...


  • Surat, Gujarat, India DK Infoway Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Full job description:-Only male candidates can apply. The ideal candidate will have 1-2 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.Roles &...

  • Support Executive

    2 weeks ago


    Surat, Gujarat, India XSQUADS Tech Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title:Support Executive – GamesDepartment:Player SupportLocation:Remote/On-siteJob Overview:We are seeking a proactive and detail-orientedSupport Executiveto manage all incomingplayer support communicationsacross multiple channels includingemail, WhatsApp, and Discordfor our games. The candidate will be responsible for replying to players, organizing...


  • Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Location: Khatargam , SuratWe are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be the first point of contact for our clients, ensuring their inquiries and concerns are addressed promptly and professionally. This role is pivotal in maintaining our reputation for outstanding customer service.Key...


  • Surat, Gujarat, India Monoverse Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    DescriptionWe are looking for fresher customer support executive. As a Customer Support Executive for Jewelry on Etsy, you will be responsible for providing excellent customer service and support to our buyers. You will be working closely with our customers to ensure that their needs are met and their concerns are addressed in a timely and professional...


  • Surat, Gujarat, India Digivyer Full time ₹ 3,00,000 - ₹ 4,80,000 per year

    Job Title: Client Servicing Executive / Senior Client Servicing ExecutiveLocation: Dumas Road, SuratIndustry: Events / Experiential MarketingSalary: ₹25,000 – ₹40,000 per month (based on experience)Experience: 2+ years (Executive) | 3+ years (Senior Executive)Qualification: Graduate / MBA in ManagementJob Overview:We are hiring Client Servicing...