Customer Support Engineer

19 hours ago


Surat, Gujarat, India Konica Minolta Business Solutions Full time

Division/ Department: Service & Support - PPDC

Reporting: Customer Support Specialist PPDC

Role Overview/ Job Purpose (Basic Information related to the role A Brief in 2-3 lines)

  • Provide highest level of C-sat via maintaining service parameter.

Key Responsibilities (Detailed outline of the role holder)

  • Support Pre-sales operations like demo, Roadshow and Site inspection.
  • Installation, Configuration and troubleshooting of Konica Minolta Production printers along with related software and HW.
  • Maintaining requires site kit to reduce downtime of machine.
  • Providing Key Operator Training to users.
  • Taking Care of Service deliverables to ensure maximum customer satisfaction.
  • Insuring the maximum output in most economical way and make sure the installation within the committed time frame.
  • Service revenue growth via Volume growth initiative and inventory Management.
  • Should be ready to work in 24x7 environment as per business needs.
  • Should be ready to travel extensively to support customers.

  • Active participation in Programs run by organization like SMT, Outward etc.

Desired Skills, Experience and Required Qualification

Desired Skills:

  • Technical understanding of Production Printers.

Experience:

  • Overall experience of 3+ years in handling Production Printers & Technical Support

Required Qualification

  • Diploma/B.E. / B. Tech

Functional/ Leadership Competencies (Please mention at least 4-5 competencies)

  • Planning Capability
  • Problem Solving Skills
  • Customer Orientation
  • Team Building

Preferences/ Desirables Differentiators for the role/ Specific Qualification/ Certification/ Industry Specific etc.

  • Preferably from Production Printer background and related industry.


  • Surat, Gujarat, India Corenet Tech Full time

    Company DescriptionCorenet Tech is a leading digital marketing agency and web app development company dedicated to helping brands succeed in niche markets. We specialize in planning, data analysis, and strategic implementation of marketing plans to drive business growth. By joining Corenet Tech, you will be part of a team shaping the future of digital...


  • Surat, Gujarat, India Alpino Health Foods Full time

    Company DescriptionAlpino Health Foods is on a mission to make India fall in love with peanuts by transforming them into healthy and delicious foods. We focus on providing high-protein and nutritious products that are good for your health. As a company, we are dedicated to promoting healthy eating habits and building a strong connection with our customers....


  • Surat, Gujarat, India Rawalwasia Groups Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Position: Customer Support AnalystLocation: Vesu- Surat / Sevasi Road- VadodaraEmployment Type: Full Time, On-siteExperience Level: 0.5 – 2 years Shift: US Shift Rotational (7:30 PM to 5:30 AM, 5:30 AM to 3:30 PM, 2 PM to 12 AM) (IST)Job Summary: Join our dynamic customer support team in Surat. As a Customer Support Analyst, you will play a critical role...

  • IT Support Engineer

    19 hours ago


    Surat, Gujarat, India Siddhi Vinayak Knots & Prints Full time

    Role & responsibilitiesTesting and Validation: Perform simulations and physical tests to validate design performance and reliability. Troubleshoot and debug hardware-related issues.Collaboration: Work with software engineers to ensure seamless integration between hardware and software.Documentation: Prepare and maintain documentation for designs, test...


  • Surat, Gujarat, India SKB Retail Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Name: SKB Retail India Pvt LtdAbout Company: Lashkaraa is a premier fashion brand specializing in high-quality ethnic wear, serving customers across America, the UK, and Canada. We are committed to delivering exceptional products and customer experiences, and we are looking for a dedicated Customer Support Executive to join our dynamic team.Job...


  • Surat, Gujarat, India Imagica Health Full time

    Customer Support Specialist (CSS) - English CommunicationExperience: Fresher – 2 YearsLocation: Imagicahealth 309, Elita Square VIP Circle Utran ( only Surat candidate can apply)Job Type: Full-timeJob Description:We are looking for a Customer Support Specialist who can manage customer queries, provide accurate information, and ensure a smooth support...

  • Customer Tech Support

    18 hours ago


    Surat, Gujarat, India Alp Consulting Full time

    We are looking for a dedicated Customer Tech Support Representative with a strong background in biotechnology, biochemistry, or a related medical science field. This individual will play a key role in assisting our customers with technical issues, product inquiries, and solutions, ensuring a seamless experience with our cutting-edge medical diagnostic...


  • Surat, Gujarat, India ZebraLearn Full time

    Who are we looking for:If you are a proactive listener and problem solver, Zebralearn has the perfect role for you. You'll be responsible for helping customers with complaints and questions, giving customers information about products and services, taking orders, and processing returns.Your contribution to the team:Maintaining a positive, empathetic, and...


  • Surat, Gujarat, India Pixkart Full time

    Job Title:Customer Service Manager / Customer Success ExecutiveCompany Overview:PIXKART is an EdTech company dedicated to making piano learning simple, affordable, and accessible to everyone. We provide structured online piano courses that help learners master the instrument step-by-step along with free weekly YouTube tutorials to support music lovers...


  • Surat, Gujarat, India Yanolja Cloud Solution Pvt. Ltd. Full time

    Job Title: Customer Support ExecutiveSummary:We are seeking a Customer Support Executive with 1-3 years of experience in Email Support to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients through various communication channels.Roles and Responsibilities:Respond to customer...