Customer Support Engineer
19 hours ago
Division/ Department: Service & Support - PPDC
Reporting: Customer Support Specialist PPDC
Role Overview/ Job Purpose (Basic Information related to the role A Brief in 2-3 lines)
- Provide highest level of C-sat via maintaining service parameter.
Key Responsibilities (Detailed outline of the role holder)
- Support Pre-sales operations like demo, Roadshow and Site inspection.
- Installation, Configuration and troubleshooting of Konica Minolta Production printers along with related software and HW.
- Maintaining requires site kit to reduce downtime of machine.
- Providing Key Operator Training to users.
- Taking Care of Service deliverables to ensure maximum customer satisfaction.
- Insuring the maximum output in most economical way and make sure the installation within the committed time frame.
- Service revenue growth via Volume growth initiative and inventory Management.
- Should be ready to work in 24x7 environment as per business needs.
Should be ready to travel extensively to support customers.
Active participation in Programs run by organization like SMT, Outward etc.
Desired Skills, Experience and Required Qualification
Desired Skills:
- Technical understanding of Production Printers.
Experience:
- Overall experience of 3+ years in handling Production Printers & Technical Support
Required Qualification
- Diploma/B.E. / B. Tech
Functional/ Leadership Competencies (Please mention at least 4-5 competencies)
- Planning Capability
- Problem Solving Skills
- Customer Orientation
- Team Building
Preferences/ Desirables Differentiators for the role/ Specific Qualification/ Certification/ Industry Specific etc.
- Preferably from Production Printer background and related industry.
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