Front Office Assistant

2 days ago


Karjat, Maharashtra, India paramount riverfront resortand spa Full time ₹ 1,80,000 per year

Job Title: Front Office Assistant

Location: Paramount Riverfront Resort & Spa, Karjat

Department: Front Office / Guest Relations

Reports to: Front Office Manager

Job Summary:

We are looking for a friendly, well-spoken, and customer-focused Front Office Assistant to join our team. As the first point of contact for our guests, you will play a key role in ensuring an exceptional guest experience from check-in to check-out.

Key Responsibilities:

  • Greet guests warmly and professionally upon arrival
  • Handle check-in and check-out procedures efficiently
  • Manage room bookings, cancellations, and updates using hotel management software
  • Respond promptly to guest inquiries, requests, and complaints
  • Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction
  • Maintain front desk security and proper handling of guest data
  • Process payments and maintain accurate billing records
  • Ensure lobby and reception areas are tidy and presentable

Qualifications & Requirements:

  • HSC / Diploma / Degree in Hotel Management or a related field
  • Minimum 1 year of experience in front office or customer service (Freshers with strong communication skills may also apply)
  • Proficient in English, Hindi, and Marathi (preferred)
  • Good computer skills; experience with PMS software is a plus
  • Polite, confident, and customer-oriented attitude
  • Willingness to work flexible hours, including weekends and holidays

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person


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