▷ High Salary: Front Office Manager

3 weeks ago

Karjat MH IN Pushpam Sanskruti Full time

Department Front Office Reporting To General Manager Corporate HR Head Company Pushpam Hospitality Job Summary The Front Office Manager will be responsible for ensuring a smooth and efficient operation of the Front Office department including Reception Guest Services Concierge and Reservations This role focuses on delivering outstanding guest experiences maintaining operational standards managing the team effectively and supporting the resort s reputation for service excellence Key Responsibilities Guest Experience Service Excellence Oversee all Front Office operations to ensure seamless guest check-in check-out and reservation processes Ensure a warm personalized welcome and maintain high levels of guest satisfaction throughout their stay Handle guest complaints and feedback professionally and ensure timely resolutions Coordinate with other departments Housekeeping F B Maintenance Sales for smooth operations and guest requests Operations Management Supervise daily front desk operations including room allocation guest billing and cashiering Monitor room inventory occupancy and revenue reports to support yield management Ensure compliance with resort policies safety standards and SOPs Manage night audits daily reports and MIS submissions to management Team Leadership Lead train and motivate the Front Office team to deliver professional and courteous service Conduct regular briefings performance reviews and training sessions for team members Maintain proper staff scheduling and ensure adequate coverage during peak hours Administrative Responsibilities Prepare daily weekly and monthly Front Office reports Coordinate with HR for recruitment training and team development Manage inventory for front office supplies uniforms and stationery Guest Relations Brand Standards Promote the resort s services facilities and special offers to enhance guest experience and revenue Maintain the highest grooming and hospitality standards as per brand guidelines Qualifications Experience Bachelor s degree or diploma in Hotel Management Hospitality Minimum 4-6 years of experience in Front Office operations in resorts or premium hotels Knowledge of PMS software IDS Opera or similar Strong communication leadership and problem-solving skills Fluent in English Hindi and Marathi preferred Immediate joiner preferred Key Competencies Guest-Centric Approach Leadership Team Management Attention to Detail Decision Making Accountability Service Orientation Professional Appearance Attitude Job Types Full-time Permanent Pay 12 358 07 - 37 590 85 per month Benefits Cell phone reimbursement Food provided Internet reimbursement Life insurance Paid sick time Paid time off Provident Fund Work Location In person

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