State Head Collections
2 days ago
Job Title: State Head
Job Location - Navi Mumbai
Location handling - Mumbai , Pune , Nashik & Nagpur , Andhra Pradesh
Job Summary:
We are seeking a highly motivated and skilled individual to join our team as a State Head NPA Resolution Role. The primary responsibility of this role is to efficiently collect outstanding loan amounts from customers who have defaulted on their loans. The State Head should have excellent communication and negotiation skills, a strong understanding of the collections process, and the ability to perform under pressure to meet collection targets and generate profit for company.
Responsibilities:
Responsible for throughout Collection process deliveries and improvements from Team members across pan India.
Handle a team of minimum 15 Field Officers location wise.
To transit & stabilize business processes
To Train & motivate team.
Ensuring smooth functioning of the business as per the SLA terms & conditions
Managing the profitability of the business as per revenue target
Requirements:
Education Qualification: Graduate & above
Previous experience in collections or a similar role, preferably in the banking or financial services industry, 5+ years required in similar process.
Overall P&L understanding to run the business
Communication Skills should fluent
Strong communication and negotiation skills
People Management skills
Ability to work independently and under pressure to meet collection targets
Comfortable with MS office
Excellent problem-solving and decision-making abilities
Proficient in using collections LMS software and Microsoft Office applications
Knowledge of relevant laws, regulations, and best practices in collections
Ability to maintain confidentiality and handle sensitive customer information with care
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