Zonal Head Collection

22 hours ago

Mumbai, Maharashtra, India Seven N Half Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Summary:

We are seeking a dynamic and experienced Zonal Head to lead and manage our field collection operations within the designated zone. The ideal candidate will have a proven track record in managing large teams, developing strategies to improve collection efficiency, and ensuring compliance with regulatory standards. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of the financial services industry.

Key Responsibilities:

Leadership and Team Management:

  • Lead, mentor, and manage a team of field collection agents and regional managers.
  • Set performance targets and monitor the teams performance against those targets.
  • To Foster a culture of accountability, continuous improvement, and excellence within the team.

Strategic Planning and Execution:

  • Develop and implement effective field collection strategies to minimize delinquencies and maximize recoveries.
  • Analyse data to identify trends and areas for improvement and adjust strategies accordingly.
  • Coordinate with other departments (e.g., Risk, Compliance, Customer Service) to ensure a cohesive approach to collections.

Operational Efficiency:

  • Optimize field collection processes to enhance efficiency and effectiveness.
  • Ensure timely and accurate reporting of collection activities and performance metrics.
  • Utilize technology and automation to streamline field operations.

Regulatory Compliance:

  • Ensure all field collection activities comply with relevant laws, regulations, and company policies. Stay updated on changes in regulatory requirements and adjust processes as needed.
  • Handle escalated cases with sensitivity and adherence to legal standards.

Customer Interaction:

  • Oversee the resolution of complex and high-value cases, maintaining a customer-centric approach.
  • Ensure field agents handle customer interactions professionally and ethically.
  • Implement strategies to maintain positive customer relationships while achieving collection targets.

Attributes we are looking for:

  • Minimum of 8-10 years of experience in field collections within the financial services industry, with at least 5 years in a leadership role.
  • Proven ability to manage and motivate large teams.
  • Strong analytical skills and experience with data-driven decision making.
  • Excellent communication, negotiation, and interpersonal skills.
  • In-depth knowledge of relevant regulatory requirements and compliance standards.
  • Proficiency in using collection software and tools.
  • Bachelors degree is a must, masters in business administration, or a related field is preferred.

  • Zonal Manager

    2 days ago

    Mumbai, Maharashtra, India FatakPay Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Zonal Manager – CollectionLocation : Pan IndiaExp : 4 To 7 YearsRole SummaryThe Zonal Manager oversees on-ground debt collection operations across the assigned zone,handling buckets from 1 DPD to 180+ DPD. The role excludes any call center or digitalcollections functions, which are centralized at Head Office. The Zonal Manager leads...

  • Zonal Head

    18 hours ago

    Mumbai, Maharashtra, India Staffik Servico Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities:* Lead national sales strategy for zonal region* Collaborate with modern trade partners* Manage NSM program implementation* Achieve revenue targets through effective distribution network

  • Zonal Sales Head Mortgage

    1 week ago

    Navi Mumbai, Maharashtra, India -1595-4ac5-a6ed-f73fe92843be Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position: Zonal Head SalesResponsibilities:Recruiting a team of people of Personal Loans, Home Loans, LAP (Loan Against Property), Business Loans, and all kinds of loans, insurance, credit card or any financial productsShould have 10+ years of experience in any financial productsExplain products, eligibility & documentsGenerate leads & follow up till...

  • Zonal Claims Administrator- ZOCA

    4 days ago

    Mumbai, Maharashtra, India Star Health Insurance Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description Zonal Claims Administrator- ZOCAClaims ProcessesEach zone shall have a ZOCA responsible for claims functions at Zonal level and reporting into the Regional Claims Head.ZOCA shall co-ordinate with Regional claims team and HO Claims to ensure that claims processing of Cashless and Reimbursement claims are smooth and effective.Claims are...

  • Zonal Business Head

    2 days ago

    Mumbai, Maharashtra, India Magicbricks Full time ₹ 3,00,00,000 - ₹ 5,00,00,000 per year

    Role Description:As the Zonal Business Head, you will spearhead sales operations within your designated region, driving growth strategies and ensuring market dominance. Your role will encompass acquiring, managing, and cultivating relationships with Category A and B real estate developers and brokers. You will be tasked with achieving ambitious business...

  • Head of Retail Collection

    15 hours ago

    Mumbai, Maharashtra, India Wikilabs Full time ₹ 60,000 - ₹ 75,00,000 per year

    Job Title: Head – Retail CollectionsLocation: MumbaiReporting To: Chief Risk OfficerPosition OverviewThe Head – Retail Collections will be responsible for leading the organization's end-to-end collections strategy, execution, and performance across secured and unsecured retail portfolios. This leadership role demands strong expertise in P&L management,...

  • Zonal Head Specification

    2 weeks ago

    Mumbai, Maharashtra, India Tranquil Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position : Zonal Head-SpecificationCompany Name : Tranquil GlobalAbout Company : Tranquil is a Leading Building Material Supplier & Manufacturer and seller of Acoustics, Solid surfaces, & Metal Ceilings. Started in 2013 Headquarters at Bangalore. Tranquil Enhance our speed of growth which Is growing at a CAGR of 30% annually for last 4 years. This role is...

  • Head Collection Gold loan

    4 days ago

    Mumbai, Maharashtra, India Skillventory Full time ₹ 1,00,00,000 - ₹ 1,50,00,000 per year

    Role & responsibilitiesKey responsibilitiesManage a collection team: A collection head manages the recovery process of gold loans and oversees a team of collection officers or managers.Implement recovery strategies: Develop and execute strategies to recover overdue loan amounts, often involving direct communication with delinquent borrowers.Ensure regulatory...

  • Zonal Finance Manager

    20 hours ago

    Mumbai, Maharashtra, India K12 Techno Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job descriptionZonal Finance ManagerDear Candidates We are seeking an experienced and skilled finance professional to join our team as a Zonal Finance Manager.Job Summary:We are seeking an experienced Accounts Manager to oversee the accounting operations across multiple branches. This role involves managing branch accountants, ensuring the accurate...

  • Zonal Sales Manager-Engineered stones

    24 hours ago

    Mumbai, Maharashtra, India acf0cc93-afb4-49b2-83f3-74cebffcdd8d Full time ₹ 24,00,000 - ₹ 40,00,000 per year

    We're Hiring: Zonal Manager – West ZoneLocations: West ZoneDepartment: Sales & Business DevelopmentTravel Requirement: Extensive intra-zone & inter-city travel (70%+ on-field)Experience: 7–10 years in SalesIndustries Preferred: Civil, Architects, Interiors, Tiles, Ceramics, Plywood, Furniture, Quartz, Engineered Stones, Natural Stones, CementSalary...