
Customer experience Executive
4 days ago
Key Responsibilities:
- Serve as the main point of contact for customer queries via email, chat, and phone.
- Manage the post-purchase journey including order tracking, issue resolution, and returns.
- Address customer complaints with professionalism, empathy, and swift resolution.
- Collaborate with logistics and product teams to troubleshoot issues.
- Identify and escalate common customer pain points to improve overall experience.
- Create and maintain accurate, clear, and concise support documentation and FAQs.
- Monitor customer satisfaction metrics and contribute to improving CSAT scores.
Desired Skills & Qualifications:
- Minimum of 2 years of experience in customer support, customer experience, or customer success roles.
- Fluency in English (both written and spoken); Hindi proficiency is a plus.
- Strong problem-solving skills and a customer-first attitude.
- Excellent written and verbal communication skills.
- A genuine passion for helping people and an interest in food or home products is a plus.
Job Type: Full-time
Pay: ₹400, ₹600,000.00 per year
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
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