Customer experience Executive

4 days ago


Gurgaon Sector Gurugram Haryana, India Cumin Full time ₹ 88,800 - ₹ 12,00,000 per year

Key Responsibilities:

  • Serve as the main point of contact for customer queries via email, chat, and phone.
  • Manage the post-purchase journey including order tracking, issue resolution, and returns.
  • Address customer complaints with professionalism, empathy, and swift resolution.
  • Collaborate with logistics and product teams to troubleshoot issues.
  • Identify and escalate common customer pain points to improve overall experience.
  • Create and maintain accurate, clear, and concise support documentation and FAQs.
  • Monitor customer satisfaction metrics and contribute to improving CSAT scores.

Desired Skills & Qualifications:

  • Minimum of 2 years of experience in customer support, customer experience, or customer success roles.
  • Fluency in English (both written and spoken); Hindi proficiency is a plus.
  • Strong problem-solving skills and a customer-first attitude.
  • Excellent written and verbal communication skills.
  • A genuine passion for helping people and an interest in food or home products is a plus.

Job Type: Full-time

Pay: ₹400, ₹600,000.00 per year

Benefits:

  • Paid sick time
  • Paid time off

Work Location: In person


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