Customer Experience Executive

7 days ago

Gurgaon, Haryana, India Cumin Co. Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Job Description: Customer Experience Executive

Location

: Gurugram 

Experience :

2+years in Customer Experience/Support / Success 

Start Date

: Immediate 

Apply at:

About Cumin Co.

At Cumin Co., we're on a mission to redefine the modern Indian kitchen. From our enamel-coated cast iron cookware to our sustainable kitchen organisers, we design products that are healthy, beautiful, and built to last. For us, cooking is not just a routine—it's a ritual of love and connection. We craft tools that honour that belief. 

Website:

Instagram:

Role Overview:

We are seeking a passionate and empathetic
Customer Experience Executive

to manage post-purchase interactions and ensure a seamless, delightful journey for every customer. You will be the first line of support and the warm, human voice behind our brand. 

Key Responsibilities:

● Serve as the main point of contact for customer queries via email, chat, and phone.

● Manage the post-purchase journey including order tracking, issue resolution, and returns. 

● Address customer complaints with professionalism, empathy, and swift resolution.

● Collaborate with logistics and product teams to troubleshoot issues.

● Identify and escalate common customer pain points to improve overall experience.

● Create and maintain accurate, clear, and concise support documentation and FAQs.

● Monitor customer satisfaction metrics and contribute to improving CSAT scores. 

Desired Skills & Qualifications:

● Minimum of
2 years of experience

in customer support, customer experience, or customer success roles. 

● Fluency in
English

(both written and spoken); Hindi proficiency is a plus.

● Strong problem-solving skills and a customer-first attitude. 

● Excellent written and verbal communication skills. 

● A genuine passion for helping people and an interest in food or home products is a plus. 

Perks & Benefits:

● Opportunity to work with a purpose-driven brand. 

● Remote-friendly work environment with flexible hours. 

● A chance to contribute to a high-growth D2C startup. 

● Be part of a warm, values-led team focused on wellness and sustainability.

  • Customer Experience Executive

    2 weeks ago

    Gurgaon, Haryana, India FS Life (FableStreet | Pink Fort | March) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Position:Customer Experience Executive Exp:1-3 yrs Location:Udyog Vihar,GurgaonWho we are:FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 withFableStreet, a premium western wear brand that provides the best fit for Indian...

  • Customer Experience Executive

    2 weeks ago

    Gurgaon, Haryana, India OZI Technologies Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    The Customer Support Executive will be the first point of contact for our customers. This role involves managing a high volume of inbound calls, addressing customer queries, resolving complaints, and providing detailed information about our products and services. The ideal candidate is empathetic, patient, articulate, and dedicated to delivering an...

  • Senior Executive/ Assistant Manager

    2 weeks ago

    Gurgaon, Haryana, India Executive Search Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Required skills/qualifications: 1) Knowledge and experience in B-to-B Audio marketing 2) Data analysis skills 3) Communication and presentation skills 4) Planning and execution skills Scope of responsibility: Responsible for the success of the marketing strategy Personality sought: 1) Willingness to deliver results 2) Problem-solving skills 3) Teamwork...

  • Customer Experience

    2 weeks ago

    Gurgaon, Haryana, India KIA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryWe are seeking a results-driven Customer Experience (CX) Program Specialist to lead the design, execution, and optimization of customer experience initiatives across the organization. This role will play a pivotal part in enhancing dealership-level CX practices, managing nationwide Mystery Shopping programs, and driving cross-functional...

  • Customer Experience

    2 weeks ago

    Gurgaon, Haryana, India MakeMyTrip Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About The OpportunityRole: Customer Experience - Post Sales OperationsLevel: Senior Manager/ Associate DirectorReporting To: Director - Customer ExperienceLocation: GurgaonAbout The FunctionOur Customer Experience team is dedicated to elevating every interaction with our customers. By enhancing customer satisfaction, minimizing customer effort, and driving...

  • Customer Experience

    1 week ago

    Gurgaon, Haryana, India MakeMyTrip Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About the Opportunity: Role: Customer Experience - Post Sales Operations Level: Senior Manager Reporting To: Vice President - Customer Experience Location: Gurgaon About the Function: Our Customer Experience team is dedicated to elevating every interaction with our customers. By enhancing customer satisfaction, minimizing customer effort, and driving...

  • Leader in Customer Experience

    5 days ago

    Gurgaon, Haryana, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 36,00,000

    Job Description:A Customer Experience Leader is responsible for overseeing the performance of their team, ensuring high-quality service delivery, and driving business growth. They will lead by example, fostering a culture of trust and respect among team members. This role requires strong analytical skills to identify areas for improvement and implement...

  • Customer Experience

    2 weeks ago

    Gurgaon, Haryana, India AGRIM Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About AGRIMAGRIM is a fast-growing B2B agri-inputs marketplace, redefining how agri-retailers and farmers access quality products. We are scaling rapidly and looking for aCustomer Experience Leadto own and drive our CX charter end-to-end.Role OverviewWe are seeking a highly customer-obsessed professional to lead AGRIM'sCustomer Experience agenda. This is...

  • Director of Customer Experience

    2 weeks ago

    Gurgaon, Haryana, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 18,00,000

    Drive Customer Satisfaction and SuccessJob OverviewAs a Customer Success Professional, you will play a crucial role in driving customer satisfaction and shaping our service strategy.Key ResponsibilitiesManage a team to ensure effective customer service and relationshipsDevelop and execute business plans to achieve key performance indicators (KPIs) such as...

  • Customer Experience

    2 days ago

    Gurgaon, Haryana, India Sova Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Sova HealthSova Health is India's first microbiome company, building science-driven, tech-enabled solutions for personalized nutrition and preventive health. We are committed to transforming the way people understand and improve their health through data, diagnostics, and actionable insights.Role OverviewAs aCustomer Experience & Strategy Associate,...