Customer Experience Executive

6 days ago


Gurgaon, Haryana, India Cumin Co. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Description: Customer Experience Executive

Location

: Gurugram 

Experience :

2+years in Customer Experience/Support / Success 

Start Date

: Immediate 

Apply at:

About Cumin Co.

At Cumin Co., we're on a mission to redefine the modern Indian kitchen. From our enamel-coated cast iron cookware to our sustainable kitchen organisers, we design products that are healthy, beautiful, and built to last. For us, cooking is not just a routine—it's a ritual of love and connection. We craft tools that honour that belief. 

Website:

Instagram:

Role Overview:

We are seeking a passionate and empathetic
Customer Experience Executive

to manage post-purchase interactions and ensure a seamless, delightful journey for every customer. You will be the first line of support and the warm, human voice behind our brand. 

Key Responsibilities:

● Serve as the main point of contact for customer queries via email, chat, and phone.

● Manage the post-purchase journey including order tracking, issue resolution, and returns. 

● Address customer complaints with professionalism, empathy, and swift resolution.

● Collaborate with logistics and product teams to troubleshoot issues.

● Identify and escalate common customer pain points to improve overall experience.

● Create and maintain accurate, clear, and concise support documentation and FAQs.

● Monitor customer satisfaction metrics and contribute to improving CSAT scores. 

Desired Skills & Qualifications:

● Minimum of
2 years of experience

in customer support, customer experience, or customer success roles. 

● Fluency in
English

(both written and spoken); Hindi proficiency is a plus.

● Strong problem-solving skills and a customer-first attitude. 

● Excellent written and verbal communication skills. 

● A genuine passion for helping people and an interest in food or home products is a plus. 

Perks & Benefits:

● Opportunity to work with a purpose-driven brand. 

● Remote-friendly work environment with flexible hours. 

● A chance to contribute to a high-growth D2C startup. 

● Be part of a warm, values-led team focused on wellness and sustainability.



  • Gurgaon, Haryana, India FS Life (FableStreet | Pink Fort | March) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Position:Customer Experience Executive Exp:1-3 yrs Location:Udyog Vihar,GurgaonWho we are:FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 withFableStreet, a premium western wear brand that provides the best fit for Indian...

  • Customer Experience

    2 weeks ago


    Gurgaon, Haryana, India KIA Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job SummaryWe are seeking a results-driven Customer Experience (CX) Program Specialist to lead the design, execution, and optimization of customer experience initiatives across the organization. This role will play a pivotal part in enhancing dealership-level CX practices, managing nationwide Mystery Shopping programs, and driving cross-functional...

  • Customer Experience

    1 week ago


    Gurgaon, Haryana, India MakeMyTrip Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About The OpportunityRole: Customer Experience - Post Sales OperationsLevel: Senior Manager/ Associate DirectorReporting To: Director - Customer ExperienceLocation: GurgaonAbout The FunctionOur Customer Experience team is dedicated to elevating every interaction with our customers. By enhancing customer satisfaction, minimizing customer effort, and driving...


  • Gurgaon, Haryana, India Executive Search Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Required skills/qualifications: 1) Knowledge and experience in B-to-B Audio marketing 2) Data analysis skills 3) Communication and presentation skills 4) Planning and execution skills Scope of responsibility: Responsible for the success of the marketing strategy Personality sought: 1) Willingness to deliver results 2) Problem-solving skills 3) Teamwork...

  • Customer Experience

    8 minutes ago


    Gurgaon, Haryana, India Drawn Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DRAWN is looking for a sharp, organised, and people-lovingCustomer Experience & Operations Executiveto join our growing team. This is a cross-functional role that touches every part of the customer journey—from first message to final delivery—and supports our design, marketing, and warehouse teams to keep things running smoothly behind the scenes.If...

  • Customer Experience

    2 weeks ago


    Gurgaon, Haryana, India AGRIM Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About AGRIMAGRIM is a fast-growing B2B agri-inputs marketplace, redefining how agri-retailers and farmers access quality products. We are scaling rapidly and looking for aCustomer Experience Leadto own and drive our CX charter end-to-end.Role OverviewWe are seeking a highly customer-obsessed professional to lead AGRIM'sCustomer Experience agenda. This is...

  • Customer Experience

    2 days ago


    Gurgaon, Haryana, India Sova Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Sova HealthSova Health is India's first microbiome company, building science-driven, tech-enabled solutions for personalized nutrition and preventive health. We are committed to transforming the way people understand and improve their health through data, diagnostics, and actionable insights.Role OverviewAs aCustomer Experience & Strategy Associate,...


  • Gurgaon, Haryana, India Precious Pet Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities/What You Will Do• Lead the HUFT Way: Inspire and guide the customer service team to embody empathy, warmth,and problem-solving in every interaction.• Pet Parent First: Create service protocols and tone of voice that reflect what pet parents trulyneed from reassurance to expert guidance.• Service Excellence: Define KPIs around...


  • Gurgaon, Haryana, India Infiniserve IT Solutions Inc. Full time ₹ 4,32,000 per year

    Job Description:Position: Customer Experience ExecutiveExperience Required: Minimum 1 year in International Customer Support (Voice) with Upselling experienceKey Responsibilities:Handle international customer queries through calls with professionalism and empathy.Provide accurate information, resolve issues, and ensure high-quality customer...


  • Gurgaon, Haryana, India Weekday AI Full time ₹ 3,00,000 - ₹ 7,00,000 per year

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 30-70 LPA)Min Experience: 5 yearsLocation: Gurugram, NCRJobType: full-time We are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head. This role is pivotal in shaping, managing, and elevating the customer experience...