Customer Experience

24 hours ago

Gurgaon, Haryana, India AGRIM Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About AGRIM

AGRIM is a fast-growing B2B agri-inputs marketplace, redefining how agri-retailers and farmers access quality products. We are scaling rapidly and looking for a
Customer Experience Lead
to own and drive our CX charter end-to-end.

Role Overview

We are seeking a highly customer-obsessed professional to lead AGRIM's
Customer Experience agenda
. This is an
individual contributor role
with high visibility, where you will act as the
voice of the customer
inside the organization — ensuring every decision, process, and product reflects customer-first thinking.

You will directly own critical CX metrics and work cross-functionally with operations, product, supply, and demand teams to solve pain points and elevate customer satisfaction.

Key Responsibilities

Customer Experience Ownership

  • Be the
    voice of the customer
    within AGRIM, ensuring Customer Experience is central to decision-making.
  • Lead the overall Customer Experience charter by continuously identifying, prioritizing, and solving key customer pain points.

Metric Accountability

  • Own and deliver on critical Customer Impacting KPIs:
  • Net Promoter Score (NPS)
  • Customer Support CSAT
  • Cancellation %
  • Post-Delivery Issues %
  • Return %
  • Compliance to Delivery TATs
  • Program-manages
    cross-functional initiatives to improve CX metrics.
  • Build dashboards and governance to track progress on targets.
  • Partner with
    Ops, Product & Category teams
    to run improvement programs (e.g., reduce cancellations, post-delivery issues, improve TATs).

Customer Insights & Advocacy

  • Regularly engage with customers through calls, surveys, and
    on-ground visits
    to gather direct feedback.
  • Design and implement structured NPS collection processes
    at multiple levels
  • Translate insights and NPS trends into actionable recommendations and share with leadership and cross-functional teams.
  • Analyze CX impact on
    retention
    and identify levers to drive repeat usage and loyalty.

Cross-Functional Influence

  • Work closely with
    Operations, Product, Supply, and Demand teams
    to fix systemic issues impacting customer experience.
  • Partner with Product to design and prioritize
    CX-driven features and automations
    .
  • Influence processes, policies, and partner SLAs to align with customer expectations.

Skill Sets Required

  • Customer Centricity:
    Passion for solving customer pain points.
  • Data Thinking:
    Identify metrics and drive CX insights.
  • Communication:
    Strong storytelling to voice customer perspective.
  • On-Ground Hustle:
    Engage customers directly via calls and visits.
  • Collaboration:
    Influence cross-functional teams without authority.

Why Join Us?

  • Shape CX in Agritech:
    Own the CX in one of India's fastest-growing B2B startups.
  • High-Impact IC Role:
    Work with leadership to drive transformation.
  • Be the Customer's Voice:
    Champion customer-first thinking company-wide.
  • See Your Work in Action:
    Influence tangible changes in delivery, support & product experience.

  • Customer Experience

    2 weeks ago

    Gurgaon, Haryana, India Sova Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Sova HealthSova Health is India's first microbiome company, building science-driven, tech-enabled solutions for personalized nutrition and preventive health. We are committed to transforming the way people understand and improve their health through data, diagnostics, and actionable insights.Role OverviewAs aCustomer Experience & Strategy Associate,...

  • Customer Experience

    4 days ago

    Gurgaon, Haryana, India AGRIM Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About AGRIMAGRIM is a Series B-funded AgriTech startup building India's largest on-demand B2B marketplace for agri-inputs. Covering the pre-harvest value chain — seeds, pesticides, fertilizers, agro-tools, and animal feed — agri-inputs represent the third-largest retail supply chain in India, valued at $50B+.Our mission is to simplify this fragmented and...

  • Customer Experience

    1 week ago

    Gurgaon, Haryana, India Drawn Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DRAWN is looking for a sharp, organised, and people-lovingCustomer Experience & Operations Executiveto join our growing team. This is a cross-functional role that touches every part of the customer journey—from first message to final delivery—and supports our design, marketing, and warehouse teams to keep things running smoothly behind the scenes.If...

  • Customer Experience

    4 days ago

    Gurgaon, Haryana, India OneBanc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About Us:OneBanc is a neo-bank, building the economic infrastructure for the workforce of India. The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew. Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for all...

  • Customer Experience

    1 day ago

    Gurgaon, Haryana, India KIA Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job SummaryWe are seeking a results-driven Customer Experience (CX) Program Specialist to lead the design, execution, and optimization of customer experience initiatives across the organization. This role will play a pivotal part in enhancing dealership-level CX practices, managing nationwide Mystery Shopping programs, and driving cross-functional...

  • Customer Experience Head

    24 hours ago

    Gurgaon, Haryana, India Weekday AI Full time ₹ 3,00,000 - ₹ 7,00,000 per year

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 30-70 LPA)Min Experience: 5 yearsLocation: Gurugram, NCRJobType: full-time We are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head. This role is pivotal in shaping, managing, and elevating the customer experience...

  • Customer Experience Executive

    1 day ago

    Gurgaon, Haryana, India FS Life (FableStreet | Pink Fort | March) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Position:Customer Experience Executive Exp:1-3 yrs Location:Udyog Vihar,GurgaonWho we are:FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 withFableStreet, a premium western wear brand that provides the best fit for Indian...

  • Customer Experience Manager

    24 hours ago

    Gurgaon, Haryana, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Airtel Business.NCR>Customer Experience.Direct Accounts>SAM - AB>Airtel Centre - GurgaonKey Deliverables • Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers. • Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance •...

  • Customer Experience Specialist

    1 day ago

    Gurgaon, Haryana, India Ventures Hrd Centre Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Experience in customer experience management, customer journey mapping.Experience with CRM systems, Sales force, Adobe Experience, data analytics tools & customer feedback mechanisms. Strong analytical skills with the ability to interpret data.

  • Customer Experience Associate

    1 day ago

    Gurgaon, Haryana, India Gharaana Full time ₹ 4,20,000 - ₹ 7,20,000 per year

    We're looking for a Customer experience Associate to drive customer support and order management for high-value orders (₹1 lakh+) across categories like sofas, beds, dining sets, and more. This is a hybrid role based in Gurgaon, with the flexibility to work remotely 2–3 days a week. You'll engage with our existing customers to guide them through their...