Customer Experience

2 days ago

Gurgaon, Haryana, India Sova Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Sova Health

Sova Health is India's first microbiome company, building science-driven, tech-enabled solutions for personalized nutrition and preventive health. We are committed to transforming the way people understand and improve their health through data, diagnostics, and actionable insights.

Role Overview

As a
Customer Experience & Strategy Associate
, you will play a pivotal role in designing and optimizing user journeys, leveraging technology, data, and insights to deliver an exceptional customer experience. You will also contribute to shaping customer engagement strategies, product feedback loops, and digital support systems that drive retention and satisfaction.

Key Responsibilities

  • Map end-to-end customer journeys and identify gaps to improve user experience across digital and service touchpoints.
  • Use technology platforms (CRM, automation tools, dashboards) to streamline customer experience and feedback management.
  • Collaborate with product, tech, and operations teams to implement customer-centric strategies.
  • Analyze customer data and feedback to generate insights and propose experience improvements.
  • Support in building scalable digital processes for customer onboarding, engagement, and retention.
  • Develop reports and presentations for leadership to drive strategic decision-making.
  • Work closely with nutrition and operations teams to ensure seamless service delivery.

Requirements

  • Bachelor's degree in Business, Technology, or related field; MBA preferred.
  • 2–4 years of experience in customer strategy, consulting, product support, or experience management (tech/startup experience a plus).
  • Strong analytical skills and familiarity with CRM tools, automation platforms, or BI dashboards.
  • Excellent communication and problem-solving skills.
  • Ability to work cross-functionally in a fast-paced startup environment.
  • Passion for health-tech, wellness, and data-driven decision-making.

What We Offer

  • Competitive salary and growth opportunities.
  • Exposure to customer strategy and technology-driven experience design.
  • Opportunity to work at the intersection of science, health, and technology.
  • Collaborative, mission-driven culture with a focus on impact.

Please mail Cv

  • Customer Experience

    1 week ago

    Gurgaon, Haryana, India MakeMyTrip Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About The OpportunityRole: Customer Experience - Post Sales OperationsLevel: Senior Manager/ Associate DirectorReporting To: Director - Customer ExperienceLocation: GurgaonAbout The FunctionOur Customer Experience team is dedicated to elevating every interaction with our customers. By enhancing customer satisfaction, minimizing customer effort, and driving...

  • Customer Experience

    2 weeks ago

    Gurgaon, Haryana, India AGRIM Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About AGRIMAGRIM is a fast-growing B2B agri-inputs marketplace, redefining how agri-retailers and farmers access quality products. We are scaling rapidly and looking for aCustomer Experience Leadto own and drive our CX charter end-to-end.Role OverviewWe are seeking a highly customer-obsessed professional to lead AGRIM'sCustomer Experience agenda. This is...

  • Customer Experience

    2 weeks ago

    Gurgaon, Haryana, India KIA Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job SummaryWe are seeking a results-driven Customer Experience (CX) Program Specialist to lead the design, execution, and optimization of customer experience initiatives across the organization. This role will play a pivotal part in enhancing dealership-level CX practices, managing nationwide Mystery Shopping programs, and driving cross-functional...

  • Customer Experience Head

    2 weeks ago

    Gurgaon, Haryana, India Weekday AI Full time ₹ 3,00,000 - ₹ 7,00,000 per year

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 30-70 LPA)Min Experience: 5 yearsLocation: Gurugram, NCRJobType: full-time We are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head. This role is pivotal in shaping, managing, and elevating the customer experience...

  • Customer Experience Executive

    2 weeks ago

    Gurgaon, Haryana, India FS Life (FableStreet | Pink Fort | March) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Position:Customer Experience Executive Exp:1-3 yrs Location:Udyog Vihar,GurgaonWho we are:FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 withFableStreet, a premium western wear brand that provides the best fit for Indian...

  • Customer Experience Executive

    6 days ago

    Gurgaon, Haryana, India Cumin Co. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description: Customer Experience ExecutiveLocation: Gurugram Experience :2+years in Customer Experience/Support / Success Start Date: Immediate Apply at:About Cumin Co.At Cumin Co., we're on a mission to redefine the modern Indian kitchen. From our enamel-coated cast iron cookware to our sustainable kitchen organisers, we design products that are...

  • Customer Experience Specialist

    2 weeks ago

    Gurgaon, Haryana, India Ventures Hrd Centre Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Experience in customer experience management, customer journey mapping.Experience with CRM systems, Sales force, Adobe Experience, data analytics tools & customer feedback mechanisms. Strong analytical skills with the ability to interpret data.

  • Customer Experience Associate

    2 weeks ago

    Gurgaon, Haryana, India Gharaana Full time ₹ 4,20,000 - ₹ 7,20,000 per year

    We're looking for a Customer experience Associate to drive customer support and order management for high-value orders (₹1 lakh+) across categories like sofas, beds, dining sets, and more. This is a hybrid role based in Gurgaon, with the flexibility to work remotely 2–3 days a week. You'll engage with our existing customers to guide them through their...

  • Customer Experience Manager

    2 weeks ago

    Gurgaon, Haryana, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Airtel Business.NCR>Customer Experience.Direct Accounts>SAM - AB>Airtel Centre - GurgaonKey Deliverables • Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers. • Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance •...

  • Customer Experience Ninja

    4 days ago

    Gurgaon, Haryana, India Gabit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Gabit's philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness – nutrition, fitness, sleep, mental wellness and skincare.It offers personalised nutrition...