Customer Experience Associate

24 hours ago


Gurgaon, Haryana, India Gharaana Full time ₹ 4,20,000 - ₹ 7,20,000 per year

We're looking for a Customer experience Associate to drive customer support and order management for high-value orders (₹1 lakh+) across categories like sofas, beds, dining sets, and more. This is a hybrid role based in Gurgaon, with the flexibility to work remotely 2–3 days a week. You'll engage with our existing customers to guide them through their queries, issues with their ongoing orders and work closely with our production team to resolve any issues.

Key Responsibilities

Engage with inbound leads to understand issues with their ongoing orders

Consult customers on possible solutions, identify the most amicable option and work closely with the production to ensure the problem is resolved in time and in full

Drive Customer Satisfaction of aggrieved clients by helping them in a timely manner and finding the best possible solution for the customer

Manage follow-ups and ensuring customer happiness

Collaborate with internal teams (design, operations, product) to provide a seamless customer experience

What We're Looking For

2-5 years of experience in furniture industry is preferred

Past experience with brands like Pepperfry, Urban Ladder, Stanley, Livspace, Wooden Street, or similar preferred

Confident communication in English and Hindi is mandatory

Understanding of furniture materials, layouts, and customer preferences

Comfortable with hybrid work

Strong listening and empathy towards customer issues

Why Join Gharaana?

Be part of a fast-growing premium furniture brand backed by deep design & supply chain expertise

Work directly with the founding team and take ownership of revenue

Hybrid flexibility with a 3-4 days in office and 2-3 days of work from home

Job Type: Full-time

Pay: ₹35, ₹60,000.00 per month

Experience:

  • Customer support: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

Expected Start Date: 15/09/2025


  • Sales Associate

    3 days ago


    Gurgaon, Haryana, India Travel n Experience Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionPinwheel Travel and Experience Pvt Ltd, with over a decade of excellence in the travel industry, is your one-stop solution for customized holidays. We offer tailor-made vacations to suit unique preferences, whether it's a tranquil beach escape, adventurous trek, or cultural immersion. Our expertise extends to MICE (Meetings, Incentives,...


  • Gurgaon, Haryana, India Wishlink Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    Customer Experience AssociateAbout WishlinkWishlink is on a mission to revolutionize the creator economy and redefine how people shop. We're all about providing every user with a highly personalized shopping experience guided by creators, so they can find exactly what they want, in a very short time, while improving their online shopping experience...

  • Customer Experience

    2 weeks ago


    Gurgaon, Haryana, India Sova Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Sova HealthSova Health is India's first microbiome company, building science-driven, tech-enabled solutions for personalized nutrition and preventive health. We are committed to transforming the way people understand and improve their health through data, diagnostics, and actionable insights.Role OverviewAs aCustomer Experience & Strategy Associate,...


  • Gurgaon, Haryana, India Noise Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About Luna Ring:Luna is building the most intelligent, science-driven smart ring in the world. We operate at the intersection of physiology, behavior, and technology, creating wearables that go beyond metrics—into actionable insights and real-world wellness improvements.Backed by a rapidly growing global user base, advanced hardware and sensors, and a...


  • Gurgaon, Haryana, India Noise Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Luna Ring:Luna is building the most intelligent, science-driven smart ring in the world. We operate at the intersection of physiology, behavior, and technology, creating wearables that go beyond metrics—into actionable insights and real-world wellness improvements.Backed by a rapidly growing global user base, advanced hardware and sensors, and a...


  • Gurgaon, Haryana, India A.P. Moller - Maersk Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Customer Account & Relationship Management: Build and nurture long-term relationships with key clients, ensuring consistent engagement and satisfaction across all touch-points.Cold Chain Execution Coordination: Oversee the full life-cycle of cold chain logistics—from sourcing to final delivery—ensuring temperature integrity, timely...


  • Gurgaon, Haryana, India Infosec Ventures Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Associate / Sr. Associate - Customer SuccessWho are we looking for?Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results...


  • Gurgaon, Haryana, India The Artarium Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Company DescriptionArtarium is an online luxury decor brand specializing in creating artistic figurines and showpieces. Our product categories include god idols, car dashboards, ashtrays, wall art, and home decor pieces. Backed by a team of experts, all products are designed and crafted at our manufacturing unit in Gurugram, Haryana. We have served over...

  • Customer Associate

    22 hours ago


    Gurgaon, Haryana, India WNS Full time ₹ 3,60,000 per year

    Hiring for Customer Service Associate (Voice Process)5 Days Working2 Days OffRotational Shift and Rotational OffLocation - GurugramSalary in hand 30KWork from office profileQualification - Graduate and Undergraduate both can applyGraduate fresher can apply


  • Gurgaon, Haryana, India Orrica Edge Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionIndia's fastest-growing remote job platform, specializing in curating high-quality, verified work-from-home and hybrid job opportunities from top MNCs across various industries like tech, customer service, healthcare, finance, and education. The platform empowers India's remote workforce by sourcing and publishing remote-friendly job...