Customer Success Associate

23 hours ago

Gurgaon, Haryana, India Orrica Edge Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

India's fastest-growing remote job platform, specializing in curating high-quality, verified work-from-home and hybrid job opportunities from top MNCs across various industries like tech, customer service, healthcare, finance, and education. The platform empowers India's remote workforce by sourcing and publishing remote-friendly job listings tailored for freshers, experienced professionals, homemakers, and freelancers. It ensures 100% verified and scam-free jobs, daily updated listings, and no registration fees.

Role Description

This is a full-time, on-site role located in Gurgaon for a Customer Success Associate. The Customer Success Associate will be responsible for engaging with customers, providing customer support, ensuring customer satisfaction, and driving customer retention. Day-to-day tasks involve addressing customer queries, assisting with product usage, analyzing customer data to identify trends, and suggesting improvements for better customer experience.

Qualifications

  • Skills in Customer Engagement, Customer Support, and Customer Satisfaction
  • Experience in Customer Retention and ensuring long-term client relationships
  • Strong Analytical Skills to interpret customer data and feedback
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively in a team environment
  • Experience in the tech or customer service industry is a plus
  • Bachelor's degree in Business, Marketing, Communications, or related field

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