Customer Experience Ninja

2 weeks ago

Gurgaon, Haryana, India Gabit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Gabit's philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness – nutrition, fitness, sleep, mental wellness and skincare.

It offers personalised nutrition and fitness programs to achieve health goals like weight loss and manage chronic conditions like pre-diabetes, diabetes, gut health along with fitness wearables and science backed skincare products thus helping users upgrade their health.

About the role:

As a Customer Experience Ninja at Gabit, you will decode customer needs and recommend personalised solutions, while delivering a memorable experience in their health journeys. You will play a crucial role in understanding user concerns and ensuring a resolution resulting in a seamless experience, ensuring customer satisfaction while building a strong relationship with our user base.

What your day would look like
:

  • Work closely with cross-functional teams to ensure a seamless customer experience
  • Manage user queries on different platforms – email, chat, call and social media
  • Provide accurate info on products, services, pricing, and promotions
  • Respond promptly to customer inquiries via phone, email, and live chat
  • Investigate and resolve customer issues efficiently
  • Communicate solutions clearly and concisely
  • Understand company offerings for informed customer responses

Say hello if you've got
:

  • Excellent communication skills
  • Customer-focused attitude
  • Ability to remain calm and composed in challenging situations
  • Strong problem-solving skills and the ability to think on your feet
  • Immediate joining is a plus

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