Customer Experience Executive
14 hours ago
Job Position: Customer Experience Executive
Exp: 1-3 yrs
Location: Udyog Vihar, Gurgaon
Who we are:
FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet, a premium western wear brand that provides the best fit for Indian women. Pink Fort a modern Indian wear brand reimagining traditional clothing for the woman of today.
Roles & Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
- Provide accurate responses to customer queries, ensuring clear communication across multiple platforms.
- Collaborate with cross-functional teams (e.g., Business, Product, Support) to ensure customers have a smooth experience.
- Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools such as Freshdesk, Freshchat, Exotel, Shopify, and Uniware.
- Problem-Solving: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently.
Requirements Skills, Abilities, and Knowledge:
- Education: Graduation in any field.
- 1-3 years of experience in customer service, preferably in the E-commerce sector
- Proven experience in customer service or a related field.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Strong problem-solving and decision-making abilities.
- Technical Skills: Proficient in using customer service software and other relevant tools.
- Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.
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