Customer experience Executive
2 days ago
Job Description: Customer Experience Executive
Location: Gurugram
Experience: 2+ years in Customer Experience / Support / Success
Start Date: Immediate
Apply at:
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About Cumin Co.
At Cumin Co., we're on a mission to redefine the modern Indian kitchen. From our enamel-coated cast iron cookware to our sustainable kitchen organisers, we design products that are healthy, beautiful, and built to last. For us, cooking is not just a routine—it's a ritual of love and connection. We craft tools that honour that belief.
Website:
Instagram:
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Role Overview:
We are seeking a passionate and empathetic Customer Experience Executive to manage post-purchase interactions and ensure a seamless, delightful journey for every customer. You will be the first line of support and the warm, human voice behind our brand.
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Key Responsibilities:
● Serve as the main point of contact for customer queries via email, chat, and phone.
● Manage the post-purchase journey including order tracking, issue resolution, and returns.
● Address customer complaints with professionalism, empathy, and swift resolution.
● Collaborate with logistics and product teams to troubleshoot issues.
● Identify and escalate common customer pain points to improve overall experience.
● Create and maintain accurate, clear, and concise support documentation and FAQs.
● Monitor customer satisfaction metrics and contribute to improving CSAT scores.
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Desired Skills & Qualifications:
● Minimum of 2 years of experience in customer support, customer experience, or customer success roles.
● Fluency in English (both written and spoken); Hindi proficiency is a plus.
● Strong problem-solving skills and a customer-first attitude.
● Excellent written and verbal communication skills.
● A genuine passion for helping people and an interest in food or home products is a plus.
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Perks & Benefits:
● Opportunity to work with a purpose-driven brand.
● Remote-friendly work environment with flexible hours.
● A chance to contribute to a high-growth D2C startup.
● Be part of a warm, values-led team focused on wellness and sustainability.
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Apply Now:
If you're excited to help build the future of the Indian kitchen and love creating great customer experiences, send your resume to
Let's make every kitchen a little warmer, one happy customer at a time.
Job Type: Full-time
Pay: ₹450, ₹500,000.00 per year
Work Location: In person
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