Customer Experience Associate

15 hours ago

Gurgaon, Haryana, India ChefKart Full time

Qualification:
 Bachelor's of Science (Hotel Management) or equivalent or similar.

Experience:
1+ Year of experience in Kitchen (as chef) or Food and Beverages Division

Job Responsibilities:
The Customer Experience Associate will be responsible for ensuring smooth, timely, and error-free execution of all Chef for Party events. This role requires strong coordination, process ownership, and a tech-first mindset to reduce operational delays and minimize dependence on chefs for critical inputs such as ingredient and logistics lists.

  1. Maintain close communication with all stakeholders involved in an event
  2. Curate and share ingredient lists and other requirements well ahead of the event
  3. Ensure ingredient lists are sent to customers on time, reducing last-minute chaos
  4. Continuously identify bottlenecks in the event execution workflow and propose automation-first solutions.
  5. Collect post-event feedback from the customers and escalate to relevant team
  6. Figure out innovative ways to enhance the customer experience
  7. Conduct mystery visits to monitor the working of new onboarded chefs in Delhi NCR.
  8. Ensure that all customer queries are answered and resolved in a timely manner.

What are we looking for?

  • Exceptional written and verbal communication skills
  • Ability to independently plan and execute deliverables
  • Ability to multitask and work on a diverse range of requests
  • Ability to handle difficult customer situations and maintain relationships
  • Good knowledge of Excel and Google Sheets
  • Most importantly, you must be willing to learn what you don't know already

What success looks like:

  1. High Customer ratings
  2. Better customer experience, driving strong word of mouth
  3. Customer Retention should go up
  4. Reduced Cancellations due to poor experience

What we offer:

  • High autonomy and ownership with a great pace of learning
  • A great and ambitious team of business owners
  • Opportunity to work on something that really matters

Requirement:
 This role requires you to be present in office in Gurugram, Haryana

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