Customer Support Associate

1 week ago

Gurgaon, Haryana, India SalarySe Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Title: Customer Support Associate (Tamil Speaking)

Location: Gurgaon, Sec 54

Department: Customer Experience / Support

Employment Type: Full-time

Role Summary

We are looking for a dedicated Customer Support Associate (Tamil Speaking) to join our growing customer experience team. The ideal candidate will handle customer queries efficiently while delivering high-quality service and ensuring customer satisfaction.

Key Responsibilities

  • Handle inbound and outbound customer calls, emails, and chat support in Tamil.
  • Understand customer issues, provide accurate information, and ensure timely resolution.
  • Maintain detailed and accurate records of customer interactions using CRM tools.
  • Escalate complex issues to the relevant internal teams when required.
  • Follow communication procedures, guidelines, and policies.
  • Ensure high levels of customer satisfaction through professional and empathetic interaction.
  • Meet individual and team performance targets.

Role Requirements

  • Experience: 6 months to 1 year in Customer Support / Customer Experience.
  • Language Skills:
  • Fluent in Tamil (mandatory)
  • Basic to good proficiency in English
  • Good verbal and written communication skills.
  • Willingness to work in a fast-paced environment.
  • Strong listening and interpersonal skills.
  • Ability to remain calm, patient, and empathetic during customer interactions.
  • Basic computer knowledge and familiarity with CRM tools (preferred).

Preferred Qualifications

  • Experience in voice and non-voice customer support.
  • Experience working with ticketing/CRM systems.
  • Ability to handle multiple tasks efficiently.

What We Offer

  • Learning and growth opportunities.
  • Supportive and collaborative work environment.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Work Location: In person

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