Customer support-International
1 day ago
Job Title: Customer Success Associate
Location: Gurugram, Haryana
Work Mode: On-site
Shift: Rotational Shifts
Roles & Responsibilities:
- Handle customer queries through phone, email, chat, or other support channels.
- Provide accurate information and solutions to customers in a timely and professional manner.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Record and update customer interactions in the system as per process guidelines.
- Escalate unresolved issues to the concerned department following proper escalation protocols.
- Follow company policies, processes, and quality standards during all customer interactions.
- Work collaboratively with team members and support managers to achieve targets.
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