Customer Support Executive(International)

20 hours ago

Gurgaon, Haryana, India Bridgexcel Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Customer Support Executive (International Voice)

Location: Gurugram

Experience Required: Minimum 1+ Years (International Process)

Employment Type: Full-time

Shift: UK

Job Summary:

We are seeking a motivated and customer-focused professional with proven international customer support experience. The ideal candidate will have strong communication skills, problem-solving ability, and a passion for delivering exceptional customer experiences across global markets.

Key Responsibilities:

  • Handle customer queries and issues via calls, emails, or chat for international clients.
  • Provide accurate information and timely resolutions while maintaining service quality standards.
  • Manage customer escalations effectively with empathy and professionalism.
  • Document customer interactions, feedback, and resolutions in CRM tools.
  • Collaborate with internal teams to resolve technical or service-related concerns.
  • Achieve KPIs including customer satisfaction, first call resolution, and response time.
  • Maintain up-to-date knowledge of company products, services, and policies.

Key Requirements:

  • Bachelors degree or equivalent qualification.
  • Minimum 1 year of experience in international customer support (voice or non-voice process).
  • Excellent verbal and written communication skills in English.
  • Ability to handle global customers with cultural sensitivity and patience.
  • Strong problem-solving and multitasking skills.
  • Proficiency in MS Office and CRM tools.
  • Willingness to work in rotational shifts, including night shifts.

Preferred Skills:

  • Experience with international BPO/outsourcing processes.
  • Knowledge of ticketing tools like Zendesk, Freshdesk, or Salesforce.
  • Customer-centric approach with strong interpersonal skills.

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