
Customer Support Executive(International)
1 day ago
Job Title: Customer Support Executive (International Voice)
Location: Gurugram
Experience Required: Minimum 1+ Years (International Process)
Employment Type: Full-time
Shift: UK
Job Summary:
We are seeking a motivated and customer-focused professional with proven international customer support experience. The ideal candidate will have strong communication skills, problem-solving ability, and a passion for delivering exceptional customer experiences across global markets.
Key Responsibilities:
- Handle customer queries and issues via calls, emails, or chat for international clients.
- Provide accurate information and timely resolutions while maintaining service quality standards.
- Manage customer escalations effectively with empathy and professionalism.
- Document customer interactions, feedback, and resolutions in CRM tools.
- Collaborate with internal teams to resolve technical or service-related concerns.
- Achieve KPIs including customer satisfaction, first call resolution, and response time.
- Maintain up-to-date knowledge of company products, services, and policies.
Key Requirements:
- Bachelors degree or equivalent qualification.
- Minimum 1 year of experience in international customer support (voice or non-voice process).
- Excellent verbal and written communication skills in English.
- Ability to handle global customers with cultural sensitivity and patience.
- Strong problem-solving and multitasking skills.
- Proficiency in MS Office and CRM tools.
- Willingness to work in rotational shifts, including night shifts.
Preferred Skills:
- Experience with international BPO/outsourcing processes.
- Knowledge of ticketing tools like Zendesk, Freshdesk, or Salesforce.
- Customer-centric approach with strong interpersonal skills.
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