Customer Support Executive

24 hours ago

Gurgaon, Haryana, India Al Ghurair Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role Overview

We are seeking a confident and empathetic Voice Support Executive to handle our International Voice Process. The candidate should possess excellent communication skills in Hindi/Urdu and working proficiency in English, with the ability to manage customer calls effectively and professionally.

Key Responsibilities

  • Handle inbound and outbound customer calls from international customers.
  • Provide accurate information and first-contact resolution for all inquiries.
  • Maintain empathy, professionalism, and patience throughout every interaction.
  • Document call outcomes, feedback, and escalations in the CRM system.
  • Meet performance metrics including AHT, Quality, and CSAT.
  • Follow process guidelines, scripts, and company policies consistently.
  • Collaborate with internal teams to ensure timely issue closure.

Requirements

  • Education: Minimum Graduate in any discipline.
  • Experience: Minimum 1 year of experience in Voice-based International Customer Support.
  • Language Skills: Excellent verbal communication in Hindi/Urdu and good command of English.
  • Technical Skills: Basic computer knowledge and familiarity with call centre tools.
  • Strong interpersonal, problem-solving, and active listening skills.
  • Flexibility to work in a 247 rotational shift (5 days working).

Preferred Skills

  • Prior experience in International BPO / Mobility / Telecom / E-commerce domains.
  • Customer-first approach and ability to handle pressure or escalations.
  • Team-oriented, positive, and self-motivated attitude.

What We Offer

  • 5 Days Working, rotational shifts (247).
  • Attractive salary + incentive structure.
  • Growth-oriented culture with ongoing learning opportunities.
  • Work in a premium international customer support environment in Gurugram.

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