Customer Support(International)

1 day ago

Gurgaon, Haryana, India Bridgexcel innovations pvt ltd Full time ₹ 4,00,000 - ₹ 5,50,000 per year

Job Title: Customer Support Executive (International Voice/Non-Voice)

Location: Gurugram

Experience Required: Minimum 1+ Years (International Process)

Employment Type: Full-time

Shift: UK

Job Summary:

We are seeking a motivated and customer-focused professional with proven international customer support experience. The ideal candidate will have strong communication skills, problem-solving ability, and a passion for delivering exceptional customer experiences across global markets.

Key Responsibilities:

  • Handle customer queries and issues via calls, emails, or chat for international clients.
  • Provide accurate information and timely resolutions while maintaining service quality standards.
  • Manage customer escalations effectively with empathy and professionalism.
  • Document customer interactions, feedback, and resolutions in CRM tools.
  • Collaborate with internal teams to resolve technical or service-related concerns.
  • Achieve KPIs including customer satisfaction, first call resolution, and response time.
  • Maintain up-to-date knowledge of company products, services, and policies.

Key Requirements:

  • Bachelor's degree or equivalent qualification.
  • Minimum 1 year of experience in international customer support (voice or non-voice process).
  • Excellent verbal and written communication skills in English.
  • Ability to handle global customers with cultural sensitivity and patience.
  • Strong problem-solving and multitasking skills.
  • Proficiency in MS Office and CRM tools.
  • Willingness to work in rotational shifts, including night shifts.

Preferred Skills:

  • Experience with international BPO/outsourcing processes.
  • Knowledge of ticketing tools like Zendesk, Freshdesk, or Salesforce.
  • Customer-centric approach with strong interpersonal skills.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Opportunity to work with global clients.
  • Growth and learning opportunities within a dynamic environment.
  • Supportive and inclusive work culture.

Job Type: Full-time

Pay: ₹400, ₹550,000.00 per month

Work Location: In person

Speak with the employer

  • Customer Support Executive

    1 day ago

    Gurgaon, Haryana, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • International customer support

    1 week ago

    Gurgaon, Haryana, India humanTech Full time

    customer support executive :blended process6 months into Chat & Voice , dom , international bpoExcellent , typing speed30K inhand , 35 K CTC- 1 years25K/hand 30K CTC- 0.6 months24*7, nightshiftNo Cab5 days , rotational shiftUG/GrdUnlimited incentivesonly noida nd nearby areas candidates prefferedshare me your cv with these details1.Full Name:-Total BPO Exp....

  • Teleperformance International Customer support

    1 day ago

    Gurgaon, Haryana, India Rechub Full time ₹ 3,24,000 - ₹ 4,16,000 per year

    Company DescriptionRechub is a consultancy specializing in tailoring solutions to meet diverse hiring needs, delivering exceptional staffing services for non-IT roles across India. We stand out by promptly providing top consulting talent, with each candidate undergoing thorough screening and referencing to ensure client satisfaction. Our commitment is to...

  • Healthcare/ International Customer Support

    2 weeks ago

    Gurgaon, Haryana, India RMV Workforce Corporation Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role- Customer Success AssociateExp- 1+ yrsLocation: Gurugram (Onsite)Notice Period- ImmediateRequirements:Working Days: 5 Days working (2 Rotational Week Offs)Shifts: RotationalTransport: Both-side cabs availableSkillset:Excellent communication skills (mandatory) C1 levelGraduates & Undergraduates – both eligibleMinimum 1 year of Customer Support...

  • International/Domestic Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India Policybazaar Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    International/Domestic Customer Support ExecutiveLocation: Gurugram, HaryanaContact Person -HR Preeti Garg// Whatsapp your resume to Interview Mode: Face-to-FaceImmediate Joiners RequiredJob Description is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of...

  • International Customer Support Executive

    1 day ago

    Gurgaon, Haryana, India CareerCraft Company Full time ₹ 2,40,000 - ₹ 3,84,000 per year

    Eligibility CriteriaEducation: Any Graduate (Freshers eligible)B.E / B.Tech Freshers: EligibleUndergraduates: Not EligibleCommunication: Excellent English communication skills (mandatory)Sales Orientation: Must be comfortable with upselling, cross-selling, and retention activitiesBenefitsCab Facility: Both-side cab within 30 km of GurgaonRole...

  • Urgent Hiring For International Customer Support

    1 day ago

    Gurgaon, Haryana, India Krishna Enterprises Full time ₹ 3,50,000 - ₹ 5,50,000 per year

    International Customer Support Executive,Preferred candidate profile

  • Customer Support Representative(international process)

    2 days ago

    Gurgaon, Haryana, India Infiniserve IT Solutions Inc. Full time ₹ 3,24,000 per year

    Job Title: Customer Support ExecutiveLocation: GurgaonDepartment: Customer ServiceJob Type: Full-timeKey Responsibilities:Respond promptly to customer inquiries via phone, email, chat, or social media.Identify and assess customers' needs to achieve satisfaction.Handle customer complaints, provide appropriate solutions and alternatives within the time limits,...

  • customer support

    2 weeks ago

    Gurgaon, Haryana, India Career Maker Consultancy Noida Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Graduate ya undergraduate (minimum 6 months experience in BPO/International Customer Support preferred). Fresher graduates bhi apply kar sakte hain if they have at least 6 months experience. Contact - Varsha Call this number & Varsha

  • Operations Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesTeam Leadership & ManagementSupervise, coach, and motivate a team of customer support representatives.Monitor team performance, set goals, and provide feedback through regular 1:1s and performance reviews.Manage schedules, workload distribution, and ensure adequate coverage across shifts.Customer Support OperationsOversee day-to-day...