International/Domestic Customer Support Executive

2 days ago


Gurgaon, Haryana, India Policybazaar Full time ₹ 1,20,000 - ₹ 1,80,000 per year

International/Domestic Customer Support Executive

Location: Gurugram, Haryana

Contact Person -HR Preeti Garg// Whatsapp your resume to

Interview Mode: Face-to-Face

Immediate Joiners Required

Job Description

is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound calls to address customer queries and concerns.
  • Provide accurate information regarding insurance policies, premium calculations, and policy status.
  • Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
  • Maintain customer records by updating information in the CRM system.
  • Ensure customer satisfaction through professional communication and problem-solving.
  • Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

  • Excellent communication skills (verbal and written) in English and Hindi.
  • Ability to handle customer queries efficiently and politely.
  • Basic computer knowledge and proficiency in MS Office and email.
  • Patience and empathy to manage difficult or irate customers.
  • Prior experience in a call center or customer support role is a plus.
  • Freshers and experienced candidates can both apply

Regards

HR Preeti Garg

Policy Bazaar



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