Customer Support Executive

2 days ago

Gurgaon, Haryana, India Neemans Full time

Job Title: Customer Support Officer (CX)

Location: Gurgaon, Sector 58, Magnum Towers

Work Schedule: 6 Days Working (Rotational Off) Saturdays and Sundays-WFH

Shift: 9 Hours (between 09:30 AM 9:00 PM)

Process: Domestic Process

About Neeman's

Neeman's is at the forefront of blending comfort, sustainability, technology, and design in the footwear space. We aim to create products that elevate our customers' everyday experiences and lifestyle. The ideal candidate is proactive, collaborative, with excellent communication skills, a keen attention to detail, and a strong sense of ownership in delivering high-quality work.

Website-

Key Responsibilities:

  • Provide prompt and professional support to customers via phone, email, and chat.
  • Manage customer queries, complaints, and requests efficiently, ensuring timely resolution.
  • Maintain accurate records of interactions in CRM and e-commerce platforms like Unicommerce, Prozo, and others.
  • Collaborate with internal teams to solve complex customer issues and streamline workflows.
  • Identify recurring challenges and suggest improvements to processes and tools.
  • Monitor performance metrics and contribute to initiatives that enhance customer satisfaction.
  • Handle escalations with calm, professionalism, and a focus on resolution.

Skills & Qualifications:

  • 1–3 years of experience in customer service or support roles.
  • Strong knowledge of CRM systems and e-commerce software (e.g., Unicommerce, Prozo).
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
  • Problem-solving mindset with attention to detail.
  • Bachelor's degree in any discipline.

Why Join Us:

  • Opportunity to work with a growing organization and gain exposure to modern CX tools.
  • Collaborative and supportive work environment.
  • Chance to contribute directly to enhancing customer satisfaction and experience.

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