Customer Experience
5 days ago
About Us:
OneBanc is a neo-bank, building the economic infrastructure for the workforce of India. The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew. Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for all stakeholders. The core team has proven their vision and executive prowess in CoCubes – a complete assessment solution for students and institutes, which was acquired by Aon. They are now building the squad to enable FinTech revolution of the future.
Must Have's
- 0–2 years of experience working directly with customers (in payroll, HR Tech, or SaaS companies).
- Basic understanding of payroll processes, compliance, and operations.
- Ability to manage customer issues and keep them satisfied.
Your Day
- Be the main point of contact for clients and build long-term relationships.
- Help new clients with onboarding, training, and support.
- Handle payroll and compliance-related tasks accurately.
- Keep track of client accounts to spot risks or new opportunities.
- Work with product and technical teams to solve client questions.
- Share client feedback to improve products and services.
- Prepare and share reports on client performance and satisfaction.
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