Customer Experience

DRAWN is looking for a sharp, organised, and people-lovingCustomer Experience & Operations Executiveto join our growing team. This is a cross-functional role that touches every part of the customer journey—from first message to final delivery—and supports our design, marketing, and warehouse teams to keep things running smoothly behind the scenes.If...

Job Position: Customer Experience ExecutiveExp: 1-3 yrsLocation: Udyog Vihar, GurgaonWho we are:FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet, a premium western wear brand that provides the best fit for Indian women....

Job Description: Customer Experience ExecutiveLocation: GurugramExperience: 2+ years in Customer Experience / Support / SuccessStart Date: ImmediateApply at: ________________________________________About Cumin Co.At Cumin Co., we're on a mission to redefine the modern Indian kitchen. From our enamel-coated cast iron cookware to our sustainable kitchen...

Location: GurugramExperience: 2–5 yearsDepartment: Customer Experience / OperationsWe are looking for a Customer Experience Lead to manage and elevate our customer support function. The role involves leading a team, ensuring high-quality customer interactions, resolving escalations efficiently, and continuously improving the customer journey across...

Role Name: Manager – Customer Happiness OperationsPosition Title:Manager – Customer Happiness OperationsFunction:CommercialLocation:GurugramReports to:Head – Customer HappinessRole Level:TBDJob PurposeResponsible for overseeing and optimizing the operational aspects of customer service for the airlineResponsible for ensuring efficient and effective...

We are looking for a Customer Experience Lead who can own the end-to-end client journey from onboarding to project delivery ensuring every interaction reflects excellence, empathy, and efficiency. The ideal candidate combines strong communication, project management, and problem-solving skills with a deep passion for customer satisfaction. Key...

About UsWelcome to Swiss Beauty, the fastest-growing beauty and cosmetics brand in India. Established in 2013, Swiss Beauty aims to be the ultimate companion and BFF of every makeup lover, transforming beauty routines into extraordinary experiences. With a focus on Indian beauty needs, we merge global cosmetic standards with our expertise to create highly...

Job SummaryWe are seeking a motivated and customer-focused individual to join our team as aCustomer Service Agent – Blended Process. In this role, you will handle both voice and non-voice interactions including inbound/outbound calls, emails, chats, and social media queries. Your primary goal will be to deliver excellent customer service, resolve issues...

Key Responsibilities :Create and implement a clear vision and roadmap for delivering world-class customer experience.Own the customer journey end-to-end, mapping touchpoints and analyzing feedback across channels (chat, tele-calling, etc.).Define, track, and cascade CX metrics including CSAT, NPS, and retention across the organization.Proactively identify...

Key Responsibilities/What You Will Do• Lead the HUFT Way: Inspire and guide the customer service team to embody empathy, warmth,and problem-solving in every interaction.• Pet Parent First: Create service protocols and tone of voice that reflect what pet parents trulyneed from reassurance to expert guidance.• Service Excellence: Define KPIs around...