Customer Experience Manager

11 hours ago

Gurgaon, Haryana, India Stanza Living Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities :

  • Create and implement a clear vision and roadmap for delivering world-class customer experience.
  • Own the customer journey end-to-end, mapping touchpoints and analyzing feedback across channels (chat, tele-calling, etc.).
  • Define, track, and cascade CX metrics including CSAT, NPS, and retention across the organization.
  • Proactively identify risks and failure points and collaborate with product, operations, and growth teams to resolve them.
  • Lead escalation management and ensure effective service recovery.
  • Partner with the operations design team to drive continuous improvement in SOPs and service standards.
  • Build and manage strong stakeholder relationships across internal teams to drive alignment on CX priorities.
  • Act as a leader and change agent, fostering a culture of customer obsession throughout the organization.

Skills Required:

  • Proven experience in customer-facing roles with exposure to CX metrics (NPS, CSAT, retention).
  • Strong stakeholder management and cross-functional collaboration skills.
  • Deep understanding of quality metrics and experience in auditing operational processes.
  • Demonstrated ability to evaluate and implement processes to improve efficiency and team performance.
  • Strong leadership, ownership, and bias for action to deliver at scale.
  • Excellent communication skills (both verbal and written).
  • Customer empathy with the ability to act as the voice of the customer for the organization.

  • Customer Success Manager

    4 days ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Customer Experience

    1 week ago

    Gurgaon, Haryana, India Drawn Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DRAWN is looking for a sharp, organised, and people-lovingCustomer Experience & Operations Executiveto join our growing team. This is a cross-functional role that touches every part of the customer journey—from first message to final delivery—and supports our design, marketing, and warehouse teams to keep things running smoothly behind the scenes.If...

  • Customer Experience

    2 weeks ago

    Gurgaon, Haryana, India Sova Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Sova HealthSova Health is India's first microbiome company, building science-driven, tech-enabled solutions for personalized nutrition and preventive health. We are committed to transforming the way people understand and improve their health through data, diagnostics, and actionable insights.Role OverviewAs aCustomer Experience & Strategy Associate,...

  • Customer Experience Manager CXM

    2 days ago

    Gurgaon, Haryana, India Dap Automobiles Private Limited Full time ₹ 4,80,000 per year

    Job Title: Customer Experience Manager (CXM) – Automotive IndustryLocation: GurgaonDepartment: Customer Experience SalesReports To: Head of Customer Experience / General ManagerEmployment Type: Full-timeJob Summary:As a Customer Experience Manager (CXM) in the automotive industry, you will be responsible for designing, managing, and enhancing the...

  • Customer Experience

    4 days ago

    Gurgaon, Haryana, India AGRIM Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About AGRIMAGRIM is a Series B-funded AgriTech startup building India's largest on-demand B2B marketplace for agri-inputs. Covering the pre-harvest value chain — seeds, pesticides, fertilizers, agro-tools, and animal feed — agri-inputs represent the third-largest retail supply chain in India, valued at $50B+.Our mission is to simplify this fragmented and...

  • Customer Experience

    4 days ago

    Gurgaon, Haryana, India OneBanc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About Us:OneBanc is a neo-bank, building the economic infrastructure for the workforce of India. The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew. Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for all...

  • Customer Experience Lead

    1 week ago

    Gurgaon, Haryana, India Perfora Care Full time ₹ 8,00,000 - ₹ 10,00,000 per year

    Location: GurugramExperience: 2–5 yearsDepartment: Customer Experience / OperationsWe are looking for a Customer Experience Lead to manage and elevate our customer support function. The role involves leading a team, ensuring high-quality customer interactions, resolving escalations efficiently, and continuously improving the customer journey across...

  • Customer Experience Lead

    2 weeks ago

    Gurgaon, Haryana, India Swageazy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for a Customer Experience Lead who can own the end-to-end client journey from onboarding to project delivery ensuring every interaction reflects excellence, empathy, and efficiency. The ideal candidate combines strong communication, project management, and problem-solving skills with a deep passion for customer satisfaction. Key...

  • Customer Experience Ninja

    2 weeks ago

    Gurgaon, Haryana, India Gabit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Gabit's philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness – nutrition, fitness, sleep, mental wellness and skincare.It offers personalised nutrition...

  • Customer Experience Associate

    2 weeks ago

    Gurgaon, Haryana, India Noise Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About Luna Ring:Luna is building the most intelligent, science-driven smart ring in the world. We operate at the intersection of physiology, behavior, and technology, creating wearables that go beyond metrics—into actionable insights and real-world wellness improvements.Backed by a rapidly growing global user base, advanced hardware and sensors, and a...