Customer Experience Executive

2 weeks ago

Gurugram Haryana, India VETIC Full time

**About Vetic**:
Vetic is a seed-funded startup founded by Gaurav Ajmera, an IIT Delhi Alumnus Ex-COO, OYO & Ex -CBO, Pristyn Care. Vetic focuses on integrating technology to provide the best-in-class medical experience while bridging the gap in pet healthcare by providing accessible and modern infrastructure for pets, ensuring convenience for pet parents. Our clinics are equipped with modern medical infrastructure with cutting-edge innovations like Diagnostics, X-Ray, etc., and comprehensive integrated super specialty and grooming facilities, all under one roof. We bring together an outstanding pool of veterinarians to promote the collaborative, multidisciplinary investigation of diagnosing and treating your fur buddies and preventing diseases. A one-of-its-kind initiative, Vetic aims at elevating the clinic experience for pets and humans alike.

**Responsibilities**:

- Managing excellent customer experience by resolving client’s Post Appointment related queries and issues.
- Providing real time solutions to client’s query by engaging with multiple stakeholders of the organization.
- Work as Vetic’s SPOC for escalated customers and engage with them till win-back.
- Daily Feedback calling to understand the customer experience with Vetic’s services
- Identify recurring issues and work with multiple teams to solve for the same
- Build Vetic as a brand by ensuring service standards are in line with the company policies.

**Who may be best placed for success in this role?**
- Min 1 year voice-call experience in handling customer escalations
- Exception English & Hindi speaking skills.

**Job Location**: Gurgaon It's 6 days a week-from-office job.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

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