Customer Experience Executive

4 days ago

Gurugram Haryana, India VETIC Full time

**About Vetic**:
Vetic is a seed-funded startup founded by Gaurav Ajmera, an IIT Delhi Alumnus Ex-COO, OYO & Ex -CBO, Pristyn Care. Vetic focuses on integrating technology to provide the best-in-class medical experience while bridging the gap in pet healthcare by providing accessible and modern infrastructure for pets, ensuring convenience for pet parents. Our clinics are equipped with modern medical infrastructure with cutting-edge innovations like Diagnostics, X-Ray, etc., and comprehensive integrated super specialty and grooming facilities, all under one roof. We bring together an outstanding pool of veterinarians to promote the collaborative, multidisciplinary investigation of diagnosing and treating your fur buddies and preventing diseases. A one-of-its-kind initiative, Vetic aims at elevating the clinic experience for pets and humans alike.

**Responsibilities**:

- Managing excellent customer experience by resolving client’s Post Appointment related queries and issues.
- Providing real time solutions to client’s query by engaging with multiple stakeholders of the organization.
- Work as Vetic’s SPOC for escalated customers and engage with them till win-back.
- Daily Feedback calling to understand the customer experience with Vetic’s services
- Identify recurring issues and work with multiple teams to solve for the same
- Build Vetic as a brand by ensuring service standards are in line with the company policies.

**Who may be best placed for success in this role?**
- Min 1 year voice-call experience in handling customer escalations
- Exception English & Hindi speaking skills.

**Job Location**: Gurgaon It's 6 days a week-from-office job.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

  • Customer Experience Executive

    1 week ago

    Gurugram, Haryana, India The Knot Worldwide Full time

    **ABOUT THE ROLE AND TEAM** The Knot Worldwide is looking to add Customer Experience Reps to our growing department. You will partner with our team members that focus on Couple Support, Registry and/or Stationery both in local TKWW offices as well as remote locations, to help our customers have the best experience using our products across all of our Brand...

  • Customer Experience

    1 week ago

    Gurugram, Haryana, India Hirearchy Full time

    **Roles and Responsibilities** **Responsibilities**: 2) Analyzing customer feedback on product ranges and new releases, as well as preparing reports. 3) Resolve customer complaints and provide appropriate solutions within the defined timelines. 4)Call abandoned cart users to understand the reason for their drop off and convert them to make a...

  • Executive Customer Experience

    3 days ago

    Gurugram, Haryana, India Gandalf IT Services LLP Full time

    Identify customer needs and help customers use specific features related to the product Responding promptly to customer inquiries Tele Support Job - On site **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹23,000.00 per month Schedule: - Day shift - Rotational shift **Experience**: - total work: 1 year (preferred) Work Location: In person

  • Executive - Customer Experience

    1 week ago

    Gurugram, Haryana, India InterGlobe Aviation (IndiGo) Full time

    **Job Posting Start Date**:28 Jan 2025 **Location**: Gurgaon, HR, IN **Company**:InterGlobe Aviation Ltd - Job Description - Key Responsibilities: Conduct extensive outbound calls to ensure issue resolution and customer satisfaction. Collaborate with departments like Airport Operations, Call Centre, and Finance to resolve customer concerns...

  • Executive - Customer Experience

    1 week ago

    Gurugram, Haryana, India InterGlobe Aviation (IndiGo) Full time

    **Job Posting Start Date**:26 Feb 2025 **Location**: Gurgaon, HR, IN **Company**:InterGlobe Aviation Ltd - Job Description - Key Responsibilities: Conduct extensive outbound calls to ensure issue resolution and customer satisfaction. Collaborate with departments like Airport Operations, Call Centre, and Finance to resolve customer concerns...

  • Customer Service Experience

    6 days ago

    Gurugram, Haryana, India TechPoppy Private Limited Full time

    . Role: Customer Service Executive Process: Travel / Social Media Openings: - (Voice Process) Freshers - (Non-Voice) - min 6+ Months Experience - **Excellent English communication skills required (written and verbal).**_ Interview: Walk-in Drive / F2F **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: -...

  • Customer Experience Executive

    2 weeks ago

    Gurugram, Haryana, India Junglee Games Full time

    **About Junglee Games** With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker. Our team comprises over 900 talented individuals who...

  • Customer Experience Executive

    1 week ago

    Gurugram, Haryana, India Junglee Games Full time

    **About Junglee Games** With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker. Our team comprises over 900 talented individuals who...

  • Customer Experience Advisor

    2 weeks ago

    Gurugram, Haryana, India Cover you Full time

    Job Description: Customer Experience Executive Location: Gurugram Udyog Vihar, Phase 5 Timings: 10:00 AM - 7:00 PM (Monday-Saturday) Company Overview: CoverYou is a premier insurance broker, renowned for delivering customized risk management and insurance solutions to individuals, businesses, and institutions. Committed to excellence and innovation,...

  • Customer Experience

    1 week ago

    Gurugram, Haryana, India Scalent Solutions Full time

    At Scalent, we are hiring for a Product Operations Analyst with one of our clients based out of Gurgaon. The Product Operations Analyst is responsible for connecting with individuals and providing feedback and analysis. Responsibilities: seeking relationships. Responsibilities of conducting interviews, matching client profiles, arranging meetings, and...