Customer Experience Executive
6 days ago
**Key Responsibilities**:
- Manage the post-purchase journey including order tracking, issue resolution, and returns.
- Address customer complaints with professionalism, empathy, and swift resolution.
- Collaborate with logistics and product teams to troubleshoot issues.
- Identify and escalate common customer pain points to improve overall experience.
- Create and maintain accurate, clear, and concise support documentation and FAQs.
- Monitor customer satisfaction metrics and contribute to improving CSAT scores.
**Desired Skills & Qualifications**:
- Minimum of **2 years of experience** in customer support, customer experience, or customer success roles.
- Fluency in **English** (both written and spoken); Hindi proficiency is a plus.
- Strong problem-solving skills and a customer-first attitude.
- Excellent written and verbal communication skills.
- A genuine passion for helping people and an interest in food or home products is a plus.
Pay: ₹450,000.00 - ₹500,000.00 per year
Work Location: In person
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