Customer Experience Associate
7 days ago
We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional.
**Responsibilities**
- Resolve customer queries, complaints or requests on daily basis
- Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
- Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
- Escalate complex customer issues to relevant stakeholders for timely resolution.
- Measure the quality of queries based on the effectiveness of solutions provided.
- Track the quantity of queries handled to ensure productivity and efficiency.
- Engage in cold calling to reach out to potential clients and promote our products/services.
**Skills Required**:
- Minimum of **1 year of work experience** in customer support or a related field.
- Impeccable communication skills, both verbal and written.
- Patience and the ability to handle challenging customer interactions.
- Experience with CRM tools is a plus.
- Basic proficiency in Excel/Google Sheets.
- Active listening skills to understand customer needs.
- Empathy towards customers to ensure a positive customer experience.
Pay: ₹300,000.00 - ₹500,000.00 per year
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Would you be able to come for a face to face interview in Gurgaon?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
-
Customer Experience Associate
5 days ago
Gurugram, Haryana, India Wellversed Full time**Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. - Escalate complex customer...
-
Customer Experience Associate
5 days ago
Gurugram, Haryana, India Wellversed Full time**Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. - Escalate complex customer...
-
Customer Experience Associate
3 days ago
Gurugram, Haryana, India Wellversed Full time**Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. - Escalate complex customer...
-
Customer Experience Associate
2 weeks ago
Gurugram, Haryana, India Perfora Care Full timePerfora is a unique and innovative brand that is disrupting the oral care category. Within 3 years, Perfora has carved out a strong brand name in the oral care space and is the largest digital-first oral care brand. Our vision is to improve oral hygiene for millions of Indian consumers. **Key Responsibilities**: - Utilize your experience in customer-facing...
-
Customer Delight Associate
1 week ago
Gurugram, Haryana, India Zomato Full timeWe are on the hunt for our next Customer Service Champion! At Zomato, as a **Customer Delight Associate,** you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service. Here, you're not just an Associate; you are on the path to leadership. What...
-
Customer Success Associate
2 weeks ago
Gurugram, Haryana, India Opportunity Hubb One Steps Solution Pvt. Ltd. Full time**Customer Success Associate Responsibilities**: - Being the first point of contact for customers and handle all customer inquiries - Building relationships with customers and ensuring they are satisfied with the company's products and services - Assisting customers with any issues or problems they have - Answering customer questions and providing...
-
Customer Service Associate
2 weeks ago
Gurugram, Haryana, India Hire Lab Career Solutions Full time**Work Mode**: Work From Office (WFO) **Qualification** - Graduation — Mandatory **Experience** - Minimum 1 year of telesales experience - Freshers + Experienced both eligible **Salary** - **Fresher**: ₹23,000 CTC - **Experienced**: ₹25,000 - ₹26,000 CTC **Shifts** - 24/7 Rotational Shift - 6 Days Working + 1 Weekly Off - Female shift window: 7...
-
Customer Experience International Associate
3 days ago
Gurugram, Haryana, India Ujobs Consulting Full time**Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. - Escalate complex customer...
-
Customer Success Associate
5 days ago
Gurugram, Haryana, India Infosec Ventures Full time**Sr. Associate / Associate - Customer Success** **Who are we looking for?** **Experience**: **Min. 0-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations...
-
Customer Service Associate
3 days ago
Gurugram, Haryana, India STEEL MANTRA Full time**POSITION** - Customer Service Associate (Domestic Process) **COMPANY** - BLUESMART **ROLES AND RESPONSIBILITIES** - Handling Customer Queries - Build strong customer relationship **SKILLS REQUIRED** - Excellent Communication in English/Hindi (verbal & written) **EXPERIENCE** - Freshers and experience **QUALIFICATION** - Bachelor's Degree...