Customer Success Associate

2 weeks ago

Gurugram Haryana, India Infosec Ventures Full time

**Sr. Associate / Associate - Customer Success**

**Who are we looking for?**

**Experience**:
**Min. 0-3 Years of work experience as Associate Customer Success**

**Requirements**:

- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
- Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

**Roles**:

- Understand client business issues, operating business rules, data and standard operating procedures
- Incorporate process changes in response to evolving business needs
- Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks
- Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients.
- Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions.
- Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes.

**What You expect from us**:

- Competitive salary
- Technical coaching to ensure continuous professional growth
- Awards & recognition for your hard work

**Job Types**: Full-time, Permanent

Pay: From ₹340,621.29 per year

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What's your current Fixed salary? (Don't include variable)
- On a scale of 1 to 10, how would you assess your English communication skills? [1 is the lowest and 10 is the highest]
- What is your notice period?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Success: 1 year (preferred)
- a SaaS based company?: 1 year (preferred)
- Microsoft Excel: 1 year (required)

Work Location: In person

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