
Customer Experience Executive
3 weeks ago
Job Description: Customer Experience Executive
Location
: Gurugram
Experience :
2+years in Customer Experience/Support / Success
Start Date
: Immediate
Apply at:
About Cumin Co.
At Cumin Co., we're on a mission to redefine the modern Indian kitchen. From our enamel-coated cast iron cookware to our sustainable kitchen organisers, we design products that are healthy, beautiful, and built to last. For us, cooking is not just a routine—it's a ritual of love and connection. We craft tools that honour that belief.
Website:
Instagram:
Role Overview:
We are seeking a passionate and empathetic
Customer Experience Executive
to manage post-purchase interactions and ensure a seamless, delightful journey for every customer. You will be the first line of support and the warm, human voice behind our brand.
Key Responsibilities:
● Serve as the main point of contact for customer queries via email, chat, and phone.
● Manage the post-purchase journey including order tracking, issue resolution, and returns.
● Address customer complaints with professionalism, empathy, and swift resolution.
● Collaborate with logistics and product teams to troubleshoot issues.
● Identify and escalate common customer pain points to improve overall experience.
● Create and maintain accurate, clear, and concise support documentation and FAQs.
● Monitor customer satisfaction metrics and contribute to improving CSAT scores.
Desired Skills & Qualifications:
● Minimum of
2 years of experience
in customer support, customer experience, or customer success roles.
● Fluency in
English
(both written and spoken); Hindi proficiency is a plus.
● Strong problem-solving skills and a customer-first attitude.
● Excellent written and verbal communication skills.
● A genuine passion for helping people and an interest in food or home products is a plus.
Perks & Benefits:
● Opportunity to work with a purpose-driven brand.
● Remote-friendly work environment with flexible hours.
● A chance to contribute to a high-growth D2C startup.
● Be part of a warm, values-led team focused on wellness and sustainability.
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