Customer Experience

3 days ago

Gurugram Haryana, India Hirearchy Full time

**Roles and Responsibilities**

**Responsibilities**:
2) Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

3) Resolve customer complaints and provide appropriate solutions within the defined timelines.

4)Call abandoned cart users to understand the reason for their drop off and convert

them to make a purchase.

5)Strategize and execute initiatives that will help in creating customer delight.

6)Collaborate with internal departments to optimize customer services and brand awareness.

7) Documenting processes and logging technical issues, as well as customer compliments and complaints.

8)Make Non-Order Delivery Report calls to the customers for orders that haven’t been delivered.

**Requirements**:
1)0-1 year of work experience.
2)Proficient in verbal and written communication i.e. English and Hindi.
3)Comfortable speaking over the phone for multiple hours in the day.
4)Ability to multi-task, prioritize, and manage time effectively.
5)Likes talking to new people and understanding new perspectives.
6)Has interpersonal skills and a client-centered approach.
7)Possesses collaboration, and problem-solving skills.
- Role:_Other
- Salary:_ 2-3 Lacs P.A.
- Industry:_Beauty & Personal Care
- Department:_Other
- Role Category:_Other
- Employment Type:_Full Time, Permanent
- Key Skills
- Customer Experience
- Written CommunicationSocial MediaProblem SolvingReport PreparationCustomer ComplaintsBrand AwarenessInterpersonal Skills
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate

**Company Profile**:
HiREarchy
- Hirearchy is a new age HR Consulting firm. Our journey began with an intense passion to scout the right people and build strong teams for our clients. Our core team of expert consultants and board members have a cumulative experience of over 60 years across various verticals -corporate strategy, consulting, marketing, finance, human resources, operations, sales, digital marketing and technology.
- Company Info
- X

Contact Details
- Contact Company:_HiREarchy

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