International Customer Experience Support

1 week ago

Gurugram Haryana, India Eserv Consulting Full time

Key Responsibilities:
Handle inbound calls from existing and potential International customers.

Resolve customer issues and complaints efficiently, ensuring customer satisfaction.

Follow up on customer inquiries and ensure timely resolution.

Adhere to all bank policies, procedures, and regulatory requirements.

Collaborate with internal teams to address complex customer issues or escalate as needed.

Strive to meet or exceed monthly targets for call handling, customer satisfaction

**Key Skills and Competencies**:
Excellent communication skills (verbal and written) in English.

Strong customer service and problem-solving skills.

Ability to remain calm and professional in challenging situations.

Ability to multitask and manage time efficiently.

Sales-oriented mindset with a focus on customer satisfaction.

Attention to detail and accuracy in maintaining records.

**Qualifications and Experience**:
High school diploma or equivalent. A bachelor's degree in a related field is preferred.

1-2 years of experience in International customer service, or sales.

HR-9355510911

Pay: ₹21,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person

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